Quick Answer
Submit your requirement and basic KYC documents to MyOperator to activate a 1800-series toll-free line for your college within 2–5 business days, starting at ₹500 per month, complete with multi-level IVR, analytics and missed-call lead capture.
1. Plan Overview & Benefits
A toll-free (1800) number lets students and parents call your institution completely free of charge while the college pays the usage cost. Rentals start at ₹500/month. Each line supports:
- Customisable multi-level IVR for departments. Example prompt:
Press 1 for Admissions, Press 2 for Fee Inquiries, Press 3 for Hostels
- Multi-agent call distribution so every enquiry reaches the right staff member.
- Real-time analytics and call recording on the MyOperator dashboard.
- Optional Missed Call Lead Capture to collect admission leads without charge.
2. Client Prerequisites & Requirement Gathering
- Identify your institution accurately. Prepare the official college or university name and the official email domain.
- Define the primary use-case: Admissions Inquiries, General Support, Departmental Routing or Outbound Campaigning.
- Estimate staff capacity by counting how many agents will answer calls.
3. Toll-Free vs. Regular Virtual Numbers
| Feature | Toll-Free Number (1800 Series) | Regular Virtual Number |
|---|
| Starting Rental | Starts @ ₹500/month | Standard virtual line rental |
| Cost to Caller | 100% Free (Institution pays usage rates) | Standard telecom charges apply to caller |
| Best Used For | High-volume admission drives, national helplines, public campaigns | Departmental lines, regional team inquiries |
| IVR & Analytics | Full multi-level IVR, call recording, dashboard | Full multi-level IVR, call recording, dashboard |
4. How to Submit Your Request & Complete KYC
- Contact MyOperator Sales or Support at sales@myoperator.com, call 08129-81029 or 092129 92129, or speak with your assigned Account Manager.
- Upload digital copies of Educational Trust/Society Registration Proof, Institutional PAN, an Authorised Signatory’s ID and a recent Utility Bill.
- Work with the Account Manager to map your departmental routing tree—Admissions, Academics, Hostel/Transport and Accounts are common nodes.
5. Setting Up Missed Call Lead Capture
- Log in as an Admin at in.app.myoperator.com.
- Navigate to Engagement → Missed Call → Design call flow
- Select the new toll-free Service Number and set the Ring Limit to one or two rings so the call disconnects before charges apply.
- Add automation: send an instant WhatsApp message containing your admission brochure link or push the lead straight into your CRM through a Webhook.
6. Internal Process After Your Inquiry
- Front-Line Support confirms the college name, BAN/contact information, expected agent count and primary use-case, then logs the lead.
- Sales or Account Manager shares customised plan options (all starting at ₹500/month), finalises monthly rentals and per-minute charge slabs, collects KYC documents and issues the subscription agreement.
- Provisioning submits the approved request to telecom partners and monitors allocation.
- Activation timelines: Standard Virtual Mobile Numbers activate within 24–48 hours of KYC approval, while Toll-Free 1800 numbers typically go live in 2–5 business days because they depend on operator provisioning and IVR setup.
7. Post-Activation Support & Escalation
If you notice routing drops, webhook failures or IVR node errors:
- Include the institution’s BAN, the affected Service Number, a clear description of the routing error and four to five recent plain-text Call UIDs of test calls.
- Support investigates and resolves the issue as a priority.
Keywords
toll-free number, 1800 series, college IVR, admissions helpline, missed call campaign, KYC documents, MyOperator pricing, activation timeline, educational institution phone