How to Identify Unknown Phone Numbers in MyOperator
⚡Quick answer -
If your business receives calls from unknown numbers, MyOperator provides built-in tools to help you identify callers and gather useful context. You can use the call log, integrated CRM panels, or external lookup services to uncover caller identity.
When to Use This Guide?
Use this guide if:
- You see calls from numbers not saved in your contact list or CRM.
- You want to know if a number has previously interacted with your business.
- You need caller identity info for follow-up, lead tagging, or scoring.
Prerequisites
- Active MyOperator account with admin or call management access.
- CRM integration enabled (Zoho, HubSpot, Salesforce, etc.).
- Optional: Access to third-party lookup tools such as:
- Truecaller Web
- Whitepages
- NumLookup
A. Use MyOperator Call Logs
- Log in to your MyOperator Dashboard.
- In the sidebar, click Call Logs.
- Find the unknown number under Incoming Calls.
- Click the number to view details:
- Call recordings
- Call timing and duration
- Associated agent (if answered)
- Previous call history
Alt text: Call logs
B. Check the CRM Panel (If Integrated)
- While viewing call details, click the CRM tab.
- If CRM is connected, you’ll see:
- Contact name and company
- Email address
- Notes (if available)
- You can:
- Add notes or tags
- Save the number as a new contact
- Sync changes directly to your CRM
📌 Note: Make sure CRM sync is active and running in the background.
C. Use Third-Party Lookup (If Not in System)
- Copy the phone number.
- Paste it into one of the following tools:
- Truecaller Web
- Whitepages
- NumLookup
- Check for:
- Caller name or business
- Location details
- Spam/scam indicators
Expected Outcome
You’ll be able to:
- Confirm whether the number has interacted with your business before.
- Update your CRM or MyOperator call tags with the new context.
- Flag the number as a lead, spam, or known contact.
Troubleshooting
Issue | Solution |
Caller shows as “Unknown” or “Private” | Number is masked at the telecom level—cannot be traced. |
CRM panel shows blank | Ensure CRM integration is active and synced. |
No previous data for the caller | Use a third-party lookup or add manually as a new contact. |
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