How will uptime be calculated? Cumulative for all or separate for each?
Uptime will be calculated separately for all the components listed in the status page based on the time taken for resolution of issue.
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How does MyOperator calculate uptime — cumulative or per component?
Short answer: Per component. Each item on the Status Page (for example, Incoming Calls — Delhi or Outgoing Calls — Mumbai) has its own uptime percentage. We do not publish a single cumulative uptime across all components. On this page Key definitions ...
How can MyOperator SLA be calculated?
SLA for each component will be calculated separately. We are not calculating the cumulative SLA for all the components in the status page. For Example: if there is an issue with Delhi TATA incoming calls we will show an outage in the component ...
What is the uptime of MyOperator service?
We have greater than 99% of up-time for MyOperator services and will never let your business go down. Kindly refer MyOperator- Service Level Agreement for detailed view The uptime can be measured through following mechanism: Services will run ...
How can MyOperator SLA be calculated?
Calculate SLA in MyOperator (component-level method) Applies to: Admins/Owners, Finance/Ops, and Support reviewers. Outcome: Compute monthly uptime % for a specific component (e.g., Incoming — Delhi (TATA), Outgoing — Mumbai, IVR, SMS). Time to ...
How many DIDs will be associated with a tollfree number?
Most carriers let you map 2 – 10 Direct Inward Dialing (DID) numbers to one toll-free line. Two is the minimum we recommend for redundancy; more may be useful for regional load-balancing, capacity, or disaster recovery. Table of contents Quick answer ...