If a user opts out to receive a call, can he receive direct extension calls?
No, if a user opts out from receiving a call he/ she cannot receive direct extension.
MyOperator is an initiative towards making call management easy for small and medium sized organizations. It understands how management of phone calls can directly impact customer service. Therefore, it is built to better serve the needs of the customers. The idea is to envision a world where businesses are able to manage, track and record their business calls.
Along with an enthusiastic approach of making call management effective and manageable, our team of over 100 members, strives to find ways to bring in more features of a call management system across industries.
We believe that business relationships can be made sustainable with quality telephony experience leveraging cloud based technologies. We aim to deliver innovation through smarter simpler telephony solutions to the market. Our customers save their time, money and precious resources with better call management and increased operational efficiency. Our uniqueness lies in the simplicity and affordability of the services we offer and we are proud of doing so.
If an agent opts out to receive a call, can he receive direct extension calls?
No, if a user opts out to receive a call, he cannot receive direct extension calls from any caller. The call would automatically be transferred to voice mail, if the voicemail is configured or the call will be terminated.
How to make outgoing calls via MyOperator (Click to call and Dialer app)
MyOperator is giving facility to make outgoing calls via MyOperator. You and your team can initiate calls from the mobile app, web panel, and CRM MyOperator provides a Caller-ID to make outgoing calls, Caller-ID is the number that displays on ...
How do I 'Disable' an added 'User' from receiving my business calls?
To 'Disable' a user from receiving your business calls: Go to 'Users' in the 'Manage' section. You have all the users enlisted as per their ‘Extensions’, ‘Role’, and ‘Name’. Click on the 3 dots which is available on the right-hand side of each user. ...
How can I ensure that users added are able to receive calls for the departments assigned to them?
To ensure that the added users are able to receive calls for the departments assigned to them, follow the steps mentioned below: 1. Login to your MyOperator panel and click on “Manage” at the top. 2. Go to settings and click on “Users”. 3. Choose the ...
How can I transfer Live calls/IVR calls through mobile keypad?
Live Call Transfer Auto-dialing feature is an advanced feature added which ensures auto - connectivity of calls in case a user is busy or is unavailable to take calls. This is how it works: Suppose, you have caller A and 2 MyOperator Users, B and C. ...