How do I fully integrate KYLAS CRM with MyOperator (webhooks, Click-to-Call & call logging)?
⚡ Quick answer -
• Install the KYLAS Caller app from Kylas Marketplace.
• Add MyOperator as a Connected Account (API Key, Secret Key, IVR ID).
• Map every KYLAS user to the matching MyOperator agent.
• Copy the auto-generated Incoming-Call & Hang-up URLs from Kylas Caller App into MyOperator → APIs and Webhooks → Calling Webhooks → Add new.
• Turn on Click-to-Call in MyOperator (MyOperator → Call → Outgoing → Click-to-Call → enable).
• Make one test call—KYLAS should show a pop-up and log an Activity.
When should I use this guide?
Use these steps when you need to:
• Enable real-time call pop-ups and Click-to-Call inside KYLAS CRM.
• Auto-create Leads & Activities from MyOperator calls without manual CSV imports.
• Provide a deterministic checklist for auditors, QA teams, or AI bots.
1. Prerequisites
Item | Must-have? | How to verify | Expected outcome |
MyOperator plan | SUV and Above (New Plans) | ___ | ____ |
InCall webhook | ✅ | MyOperator › APIs and Webhooks › Calling Webhooks | Appears as “Delivered” on test call |
AfterCall webhook | ✅ | Same as above | Activity logs in KYLAS |
Click-to-Call enabled | ✅ | MyOperator › Call › Outgoing › Click-to-Call | Phone icon visible in KYLAS |
Email IDs match | ✅ | KYLAS Users vs. MyOperator Users' email address match in both systems (case-sensitive) | Calls mapped to the correct agent |
HTTPS endpoint | ✅ | Webhook URL begins with https:// | MyOperator sends payload |
Watch the video walkthrough
Alt text: Video demo on integration of MyOperator with KYLAS
2. End-to-end call-flow diagram / How the integration works?
The two MyOperator webhooks (InCall + AfterCall) push call events to KYLAS, which then creates or updates leads and activities.
Alt text: Sequence diagram showing Customer dialling MyOperator, which sends an Incoming-Call webhook to KYLAS, then rings the agent, bridges the call, and finally posts a Hang-up webhook with duration and recording URL
How are incoming calls handled?
- Caller dials your MyOperator number.
- MyOperator fires an InCall webhook.
- KYLAS searches for the number:
- No match → creates a new Lead.
- Match found → continues.
- After hang-up, MyOperator fires AfterCall.
- KYLAS appends a Call activity to the Lead timeline.
Expected outcome: Activity appears in KYLAS within 5s after the call ends.
How outgoing / Click-to-Call works
- In KYLAS, click the phone icon next to any number.
- MyOperator calls the agent first, then bridges to the customer.
- Outgoing.call.started and Outgoing.call.ended webhooks push data back to KYLAS.
- KYLAS logs the activity with duration, status, and (optionally) recording.
Success check: Activity shows “Outbound • Connected” with the correct agent name.
3. Step-by-step integration
3.1 Install KYLAS Caller App
- KYLAS top-nav → Marketplace.
- Search “Caller” → click Install.
- Post-install, click Open App to launch the Caller dashboard.
Alt text: KYLAS caller integration
3.2 Add a MyOperator Connected Account
Requirement | Value |
Roles | KYLAS Admin + MyOperator Admin |
Email IDs | Must match exactly on both accounts |
UI Path | KYLAS Caller → Connected Accounts → Add Connected Account |
Step list:
- Vendor = “MyOperator”.
- Paste the three values from MyOperator:
- API Key: MyOperator → APIs and Webhooks → Calling APIs, and on this page, you will find the API token.
- API Secret: MyOperator → APIs and Webhooks → Calling APIs, and on this page, you will find the secret key.
- Public IVR ID: Calls → Outgoing → Campaign → Enter ID of the peer-to-peer campaign, if not exist, create a new peer-to-peer campaign
- Click Save; status should show Connected.
Alt text: Adding MyOperator connected account
3.3 Map & sync users
- KYLAS Caller → Manage Users → Add User (this will add the User in Kylas CRM).
- In View Agents, select a KYLAS user, then the matching MyOperator agent and save.
- Repeat until every agent shows Mapped.
- Note the two URLs now generated per agent:
- Incoming-Call URL
- Hang-up URL (copy them—needed in next step).
Alt text: In View Agents, select a KYLAS user, then the matching MyOperator agent and save
3.4 Configure webhooks in MyOperator
- MyOperator → APIs and Webhooks → Calling Webhooks → Add New.
- Create two webhooks per agent:
Webhook | Method | URL (paste) | Content-Type |
inCall | POST | Agent Incoming-Call URL | application/json |
afterCall | POST | Agent Hang-up URL | application/json |
- Click Save.
Alt text: Adding and configuring a new webhook
3.5 Verify success (Live call-pop notifications)
- From KYLAS, open any Lead → click the phone icon (Click-to-Call).
- Wait < 2s: A pop-up with the caller's details should appear.
- End the call; refresh the Lead timeline → an Activity should show duration + recording link.
Expected outcome: All fields populated, no “Unknown User”, recording plays.
4. What happens after integration
Call direction | Logging behaviour in KYLAS |
Incoming – number match | Activity appended to Lead; full details + recording |
Incoming – no match | New Lead created → activity logged |
Outgoing (Click-to-Call) | Activity logged under the target Lead |
Missed call | Activity logged with status = Missed |
5. Data fields logged
Field | Example | Notes |
Duration | 183 sec | Only for the AfterCall event |
Status | connected/missed | Derived from webhook |
Recording URL | https://…mp3 | Appears only if recording is enabled |
Agent name | “Alex Singh” | Pulled from MyOperator user_id |
Direction | inbound/outbound | Display icon in KYLAS timeline |
6. When does the integration fail or logging doesn't happen?
Failure point | Observable symptom | Quick fix |
inCall webhook disabled | No pop-up, no Activity | Re-enable webhook |
Webhook URL typo | No inCall / afterCall logs | Re-copy URLs |
Email mismatch | The owner shows “Unknown User” | Align emails in both apps (MyOperator + Kylas) |
Click-to-Call off | Outbound calls are not logged | Enable Click-to-Call |
UID duplicate | Activity not created | Regenerate UID and re-push payload |
Invalid token/secret | 401 error | Regenerate credential |
Caller ID suppressed (private number) | KYLAS cannot create a lead; event discarded. | __ |
Call lasted < 2s | It is marked “abandoned” (skipped to reduce noise, configurable). | __ |
7. Troubleshooting & common errors
Symptom | Likely cause | Resolution |
No new lead on incoming call | InCall webhook failed (4xx) | Check MyOperator › Webhook Logs |
“401 Unauthorised” in logs | Expired API Secret | Regenerate secret & update Connected Account |
Call log delay > 30 s | Rate limit hit (60 req/min) | Throttle or upgrade plan |
Recording URL empty | Recording turned off | Enable recording in MyOperator |
Multiple Activities per call | Duplicate webhooks configured | Remove extra webhook entries |
Click-to-Call icon missing | Feature disabled in MyOperator | Enable in Settings › Integrations |
8. Escalation path
Still stuck?
• Email support@myoperator.com— Tier-2 SLA ≤ 4 hours.
Keywords: KYLAS CRM • MyOperator • integration setup • Click-to-Call • webhook • incoming call tracking • outgoing call logging • agent mapping • UID • troubleshooting
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