⚡ Quick answer -

• Install the KYLAS Caller app from Marketplace.

• Add MyOperator as a Connected Account (API Key, Secret, IVR ID).

• Map every KYLAS user to the matching MyOperator agent.

• Copy the auto-generated Incoming-Call & Hang-up URLs into MyOperator → API Integration → Webhooks.

• Turn on Click-to-Call in MyOperator (recommended).

• Make one test call—KYLAS should show a pop-up and log an Activity.

Table of Contents

1. When should I use this guide?
2. Prerequisites
3. Watch video
4. End-to-end call flow diagram
5. Step-by-step integration 
6. Flip-side – when does the integration fail?
7. Sample webhook payload
8. Troubleshooting & common errors
9. Escalation path
10. Related articles

1. When should I use this guide?

Use these steps when you need to:

• Enable real-time call pop-ups and Click-to-Call inside KYLAS CRM.

• Auto-create Leads & Activities from MyOperator calls without manual CSV imports.

• Provide a deterministic checklist for auditors, QA teams, or AI bots.

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2. Prerequisites

Watch the video walkthrough

Alt text: Video demo on integration of MyOperator with KYLAS

3. End-to-end call-flow diagram

Alt text: sequence diagram showing Customer dialing MyOperator, which sends an Incoming-Call webhook to KYLAS, then rings the agent, bridges the call, and finally posts a Hang-up webhook with duration and recording URL

4. Step-by-step integration

4.1 Install KYLAS Caller

1. KYLAS top-nav → Marketplace.
2. Search “Caller” → click Install.
3. Post-install, click Open App to launch the Caller dashboard.

Alt text: KYLAS caller integration

4.2 Add a MyOperator Connected Account

Step list:

1. Vendor = “MyOperator”.
2. Paste the three values from MyOperator → Manage → API Integration: 
1. API Key   
2. API Secret   
3. Public IVR ID
3. Click Save; status should show Connected.

Alt text: Adding MyOperator connected account

4.3 Map & sync users

1. KYLAS Caller → Manage Users → Add Agent.
2. Select a KYLAS user, then the matching MyOperator agent.
3. Repeat until every agent shows Mapped.
4. Note the two URLs now generated per agent: • Incoming-Call URL • Hang-up URL (copy them—needed in next step). 

4.4 Configure webhooks in MyOperator

1. MyOperator → API Integration → Webhooks → Add New.
2. Create two webhooks per agent:

3. Click Save.
4. Enable Click-to-Call: MyOperator → Manage → Click-to-Call → toggle ON. 

4.5 Verify success

1. From KYLAS, open any Lead → click the phone icon (Click-to-Call).
2. Wait < 2s: A pop-up with the caller's details should appear.
3. End the call; refresh the Lead timeline → an Activity should show duration + recording link. Expected outcome: All fields populated, no “Unknown User”, recording plays. 

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5. Flip-side – when does the integration fail?

6. Sample webhook payload

{  'uid': 'n2.1654321.98765',  'direction': 'Inbound',  'caller_number': '9876543210',  'start_time': '2025-09-02T10:12:44Z',  'end_time': '2025-09-02T10:15:03Z',  'department': 'Sales',  'status': 'Connected',  'recording_url': 'https://recordings.myoperator.co/1654321.mp3',  'agent_name': 'Sonam Kapur',  'agent_email': 'sonam@example.com'}

Copy-paste this JSON into any REST client to simulate a webhook call to KYLAS for testing.

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7. Troubleshooting & common errors

8. Escalation path

Still stuck?

• Email support@myoperator.com— Tier-2 SLA ≤ 4 hours.

• Call +91-11-4000-1234 (Mon-Fri 09:00-18:00 IST). Include: org ID, UID of failed call, and a HAR file if possible.

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9. Related articles

• How are Leads and Activities Managed in KYLAS CRM During Calls?

• How Are Users Synced Between KYLAS CRM and MyOperator?

• What is a Webhook?

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Keywords: KYLAS CRM • MyOperator • integration setup • Click-to-Call • webhook • incoming call tracking • outgoing call logging • agent mapping • UID • troubleshooting