Number Port In and Out requests Terms and conditions

Number Port In and Out requests- Terms and conditions


NOTE: Please keep the NOC document (No objection certificate) in the below prescribed format ready before filling the number PORT IN request.

A signed copy of this document is mandatory for completion of the number PORT IN process:


Video tutorials for assistance in filling out the form:

Note: Some of the requirement as mentioned in the form has been changed, hence please take help of your salesperson or account manager, while raising a request.

Terms of Port IN process

  • Port-in is a method of transferring ownership(providing NOC) from the customer to MyOperator. This process is eventually carried out by respective telecom providers and MyOperator works only as facilitator in the process and hence take no liability of the process.
  • The number should complete a minimum of 90 days with the current operator.
  • All the outstanding of the number should be cleared before applying for the Port in with MyOperator.
  • In case of port in, we cannot port-out number before 90 days.


Terms of Port OUT process

  • Port out is a method of transferring ownership (providing NOC) from MyOperator to customer. This process is eventually carried out by respective telecom providers and MyOperator works only as facilitator in the process and hence take no liability of the process.
  • During the period when number is with MyOperator, no SIM card can be allocated to the customer.
  • For port-out request, MyOperator will only provide a No Objection Certificate (NOC) to the customer and customer can transfer the ownership of number from MyOperator to their business using the same NOC.
  • For port-out request, MyOperator service on the number should be discontinued. Even if the customer is asking NOC during service tenure, then the liability associated with the number from the date of transfer of ownership will lies with the customer only.
  • If the customer wants to keep MyOperator service up and running while the port-out process, customer must make a minimum payment of INR 5,000 as security deposit which will be used to deduct any additional bill generated during the time. The security deposit can be higher depending on the service usage in last quarter.
  • All the service charges/outstanding till the time of port-out should be cleared prior to port out request.
  • If the number is vanity (paid number) and at the time of service activation provided free of cost or at a discount, then before NOC, the client needs to pay the difference amount.
  • The TAT for NOC in port-out request is 15 days from the date of receipt of the request, with certain exceptions for airtel and vodafone mobile numbers, where TAT is higher than 15 days. Please check the exceptions below.
  • The validity of NOC is 14 days for tollfree numbers and 4 days for mobile numbers from the date of generation of NOC,  with certain exceptions for airtel mobile numbers, where the expiry of NOC is different. Please check the exceptions below.
  • Charges related to NOC for Port Out process.


When Service is activated


Cases
NOC Type
Outstanding Amount
NOC Processing Charges (INR)
Non-Toll Free Monthly Charges (INR)
Toll-Free Monthly Charges (INR)
Within the Service Tenure
Fresh
Only the unpaid amount of Services and Number Cost (if any)
NA
NA
NA
Within the Service Tenure
ReIssue
Only the unpaid amount of Services and Number Cost (if any)
1,000
NA
NA


When Service is deactivated:

Cases
NOC Type
Outstanding Amount
NOC Processing Charges (INR)
Non-Toll Free Monthly Charges (INR)
Toll-Free Monthly Charges (INR)
Within one month
Fresh
Only the unpaid amount of Services and Number Cost (if any)
NA
NA
NA
Within one month
ReIssue
Only the unpaid amount of Services and Number Cost (if any)
1,000
NA
NA
After 1 month and Till 3 months
Fresh
Only the unpaid amount of Services and Number Cost (if any)
NA
500 Per Month
1000 Per Month
After 1 month and Till 3 months
ReIssue
Only the unpaid amount of Services and Number Cost (if any)
1,000
500 Per Month
1000 Per Month

  • Taxes applicable extra with the mentioned charges.
  • Maximum of two NOC can be provided for a service number within the given 3 months period.
  • No NOC can be provided after the expiry of above 3 months. In this case the numbers will be retained by MyOperator or its group companies for further use.
  • In case the customer is a returning customer, comes after 3 months and requesting for the same number which he was using earlier, then providing the same number is completely depending upon the availability of that number with MyOperator. Further this will be in complete discretion of MyOperator to provide the number or not, even if the number is available.
  • Adding to the above "TnC", the exceptions for Port-out of Airtel and Vodafone numbers are as follows,
    • Airtel
      • The NOC will be given to the Individual person belonging to Delhi/NCR only. Hence the customer from any location needs to provide details of the person of Delhi/NCR in whose name he wants the NOC from us.
      • The number will be transferred from corporate to individual name.
      • The number will be transferred from postpaid to prepaid.
      • The timeline to provide Airtel mobile NOC is a minimum of 45 days from the date of raising the request with the correct details.
      • As there is no port code required for this process and the process is completely moved through the telecom approvals, the expiry of the NOC is 25 days (as the approval itself valid for 25 days)
    • Vodafone
      • The timeline to provide Vodafone mobile NOC is a minimum of 45 days from the date of raising the request with the correct details.

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