Offline Functioning of MyOperator

Offline Functioning of MyOperator

The Offline functioning of MyOperator has resolved the issue of call interruptions due to network issues by storing valuable information like “User database” and “IVR Settings” into a local database. 


All the features of MyOperator will be functional in the offline mode except, “Contact based IVR”, “Blacklist numbers blocking”, “Click-O-call”, “Sticky agent”, “Live call widget” and “OBD”.


Note: 

  • Changes that you make in the IVR will not be reflected immediately.

  • The system will not check for the call availability of an agent i.e whether the agent is free or busy to take calls.



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