MyOperator Refund Policy

Refund Policy (For the customers who join after 1st Sep’ 21).

MyOperator will refund the fee in terms of the policy.  This Policy will not be applicable for the customers onboarded till 31st of August, 2021 and they will be governed in terms of the then prevalent policy.

We are doing this because:-

  1. We want our clients to start managing calls without any business risk.

  2. We believe what we are delivering is a great solution for the client’s business.

  3. We want our clients to believe in our product which is used by thousands of customers every day.


This is an effort to ensure complete satisfaction and deliver our commitment to make call management a reality for every business.


Please note:
  1. This policy is valid for both toll-free and non-toll-free numbers purchased without any customization
  2. For refund, we expect the client’s account doesn’t make excessive usage exceeding Fair Usage Policy.

In MyOperator, the client may go for a no questions asked refund.

However, the refund will be governed by certain terms and conditions.
  1. My Operator is not obliged to make any refund if the subscriptions have been bought at a discount of 10% or more; 
  2. If any additional document OR information is needed due to any reason.
  3. If the Client is indulging OR has indulged in any illegal activities under any applicable laws
  4. Refund claims will only be processed if the refund has been sought within 30 days of the Activation.
  5. A refund of a number is possible if it is not activated within 30 days from the date of the first payment
Note: Refund Request will not be entertained after 30 days of the Activation.

Refund Policy (For the customers who join before 1st Sep’ 21).

    • Related Articles

    • Fair Usage Policy

      Applies to: All MyOperator customers (all plans, including unlimited) Summary: The Fair Usage Policy (FUP) ensures MyOperator services are used fairly and responsibly. It prevents abuse, protects system performance, and keeps access equitable for all ...

    • Fair Usage Policy

      Fair Usage Policy ("FUP") defines the fair and responsible usage of MyOperator service. MyOperator wants all of our customers to get the best plans at the lowest possible price. This Fair Usage Policy is designed to prevent fraudulent and abusive use ...

    • Privacy Policy

      Your privacy is important, so VoiceTree has created the following Privacy Policy to let you know what information we collect when you visit our website, why we collect it and how it is used. The terms "you," "your," and "yours" refer to the customer ...

    • Data storage policy

      Last verified: July 25, 2025 Applies to: Active MyOperator accounts unless superseded by contract or law. MyOperator retains different kinds of account data for 6 months to 3 years. Recent data (≤ 6 months) stays on primary storage for fast dashboard ...

    • Can I create filters for specific users or customers in the MyOperator panel?

      ⚡ Quick Answer: Yes. In MyOperator, you can create custom (advanced) filters in the Call Logs section to view call data specific to individual users, customers, departments, call types, or time ranges. These filters help you track user-specific or ...