Refund Policy (Applicable from 1 May 2026)
MyOperator Refund Policy
This policy is effective for clients onboarded from 1 May 2026 onwards.
Clients onboarded on or before 30 April 2026 continue to be governed by the policy applicable at the time of their onboarding.
Scope
This policy applies to subscriptions for toll-free and non-toll-free numbers purchased without customisation.
Refund Eligibility
MyOperator offers a refund subject to the terms set out below.
A refund request will be considered valid only if:
- The refund is requested within 30 days of the Activation Date. The Activation Date is defined as the date on which the client's account is first provisioned and made available for use.
- The number for which a refund is sought has not been activated within 30 days.
- The client's account usage has not exceeded the limits defined under the Fair Usage Policy.
Conditions Under Which Refund Will Not Be Processed
MyOperator is not obligated to process a refund in the following circumstances:
- The client has engaged in, or is found to have engaged in, any activity that violates applicable laws, including but not limited to telecom regulations, data protection laws, or any directive issued by DoT or TRAI.
- The refund request is incomplete — required documentation or information has not been submitted. In such cases, the claim will remain on hold until complete documentation is received.
How to Claim a Refund
To initiate a refund, contact MyOperator support with your account details and the reason for the request. Claims must be submitted within the 30-day window from the Activation Date as defined above.
Note: Refund Request will not be entertained after 30 days of activation.