MyOperator Refund Policy

Refund Policy (For the customers who join after 1st Sep’ 21).

MyOperator will refund the fee in terms of the policy.  This Policy will not be applicable for the customers onboarded till 31st of August, 2021 and they will be governed in terms of the then prevalent policy.

We are doing this because:-
  1. We want our clients to start managing calls without any business risk.

  2. We believe what we are delivering is a great solution for the client’s business.

  3. We want our clients to believe in our product which is used by thousands of customers every day.

This is an effort to ensure complete satisfaction and deliver our commitment to make call management a reality for every business.

Please note:
  1. This policy is valid for both toll-free and non-toll-free numbers purchased without any customization
  2. For refund, we expect the client’s account doesn’t make excessive usage exceeding Fair Usage Policy.

In MyOperator, the client may go for a no questions asked refund.

However, the refund will be governed by certain terms and conditions.
  1. My Operator is not obliged to make any refund if the subscriptions have been bought at a discount of 10% or more; 
  2. If any additional document OR information is needed due to any reason.
  3. If the Client is indulging OR has indulged in any illegal activities under any applicable laws
  4. Refund claims will only be processed if the refund has been sought within 30 days of the Activation.
  5. A refund of a number is possible if it is not activated within 30 days from the date of the first payment

Note: Refund Request will not be entertained after 30 days of the Activation.

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