Terms to do outgoing call from MyOperator

Terms to do outgoing call from MyOperator

Telecom Regulatory Authority of India (TRAI) has put forth clearly defined UCC Guidelines to be followed by all Telecom Operators, Service Providers and Customers. This agreement is in line with these UCC guidelines and needs to be mandatorily signed and followed by all MyOperator’s customers.
Definitions:
  1. Customer: Refers to the customer of MyOperator or the party entering into this agreement.
  2. Called Party: Denotes the Individual to whom the MyOperator’s customer can make the call using MyOperator’s system.
  3. DND Numbers: Refers to telephone numbers registered under the National Customer Preference Register (NCPR), where individuals have requested not to receive unsolicited commercial communications (UCC).
  4. Unsolicited Commercial Communication (UCC): Refers to any communication, including calls or SMS, sent to Called Parties without their explicit consent.
  5. TRAI: Stands for Telecom Regulatory Authority of India, the regulatory body overseeing telecommunications services in India.
  6. Opt-In: Indicates the Called Party's explicit consent to receive calls or SMS, typically obtained through a sign-up process. Any opt-in proof can not be older than 6 months.
  7. Proof of Opt-In: Documentation or evidence demonstrating that a Called Party has willingly and explicitly agreed to receive communication.
  8. BAN: Billing account number assigned to customer by the MyOperator, under which related services and numbers are managed and billed.
Terms:
  1. Customer has been provided access to MyOperator's infrastructure, accessible through the web panel, API, mobile app, or any other requested mode, for utilizing cloud-based telephony solutions, IVR services, or related functionalities. It is imperative for the Customer to ensure that any communication initiated through MyOperator's infrastructure complies with laws, specifically those pertaining to Unsolicited Commercial Communications (UCC) or any other legal requirements. Additionally, refrain from engaging in promotional activities using MyOperator’s infrastructure. All the calls to called party will be transactional in nature only as mentioned by TRAI in TCCCPR (SECOND AMENDMENT), 2025. Customers are not allowed to send any pre-recorded messages or robo calls as well.
  2. Any penalties incurred from contacting or texting any number whether listed or not listed under National Customer Preference Register (NCPR) will be the sole responsibility of the Customer, with MyOperator bearing no liability for such communications. The Customer agrees to indemnify and hold MyOperator harmless from any claims, damages, liabilities, losses, costs, or expenses arising from or related to a breach of this clause.
  3. Making Unsolicited Commercial Communication (UCC) or unwanted promotional/spam calls is strictly prohibited under the Telecom Commercial Communications Customer Preference Regulations (TCCCPR) (SECOND AMENDMENT), 2025. Any individual, company, or entity found engaging in such activity will be subject to penalties.
  4. In the event of a UCC (Unsolicited Commercial Communication) complaint, the outgoing services of the BAN (Billing Account Number) associated with the number used to send the UCC will be immediately blocked. To restore the outgoing services of the blocked BAN, the customer is required to submit valid opt-in proof and justification within 8 working hours (Monday to Saturday). The opt-in proof must not be older than 6 months, as mandated by UCC Guidelines. Once the customer submits the opt-in proof and justification, it will be reviewed by the concerned team, and the timeline for this verification process is 48–72 hours. Restoration of services will only occur if the submitted documents are found satisfactory. Failure to provide the required opt-in proof and justification within the specified timeline will result in permanent suspension of complete outgoing services of the customer without any further notice. Additionally, a penalty of ₹5,00,000 per UCC complaint will be imposed on the customer. If any violation by the customer results in financial disincentives or penalties imposed on MyOperator and paid to TRAI or any other authority, the same shall be recoverable from the customer.
  5. In case the government authorities or telecom operators directly deactivate the customer's any number at their sole discretion due to suspected fraudulent, illegal, or non-compliant activity. At that time, the exact detailed reason, restoration timeline, or even the possibility of restoration may not be shared with MyOperator by them. In such situations, MyOperator shall not be held responsible for obtaining the reason or ensuring the restoration of the number.