To whom I can send after call SMSs?
You can send the SMS to Users as well as your callers.
When a customer calls on a toll free / non-toll free number, the user receives a text message with the customer contact, number, department in which the customer/caller was connected to along with the date and time, once the call is connected. This helps in keeping the record of the callers through SMSes.
Callers can received a thanks giving sms on call missed, connected & voicemail.
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What type of SMSs I can send?
There are some predefined SMS templates available in the panel. Find the templates in the panel of after call SMS.
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