Under what conditions will agents not receive SMS notifications?

Under what conditions will agents not receive SMS notifications?

Agents will not receive SMS notifications when: 
  1. The SMS limit has exceeded. (Only 100 SMSes can be sent within 24 hours from any point in time).
  2. The department name is too long.
  3. The client has not subscribed for the notification feature.

    • Related Articles

    • What type of notifications will I receive?

      MyOperator send periodic notifications about any new product features, billing and usage, and other communication which will help you make the best use of MyOperator as call management CRM. You can access notifications through, Notification icon on ...

    • What will I receive?

      As a MyOperator startup member, you will receive access to these offerings: Products: Stack of cloud telephony solutions viz. Virtual number, Multi-level IVR, Call tracking & recording, CRM integration accompanied by an end-to-end call management ...

    • After call SMS (Custom)- Rule Overlap

      Users can create multiple rules based on different criteria like a particular user or department to which the call was routed, incoming/outgoing, connected/missed, etc. Because of the customization, there are scenarios where two or more different ...

    • Incoming SMS

      Old configuration Customers could contact your business only by calling on your Virtual number. New update Customers can now reach out to you by sending SMSes on your Virtual number. Note: The details of the SMS you receive can be viewed on the ...

    • Can I change the sender ID on SMS?

      Usually the SMS notifications you receive are from the MyOperator domain. But in case, you plan to change the ID with your company name, just contact your account manager to customize the same. This shall lead to extra charges for your account.