Quick Answer — MyOperator delivers custom AI Voice Agents, AI Chat Agents for WhatsApp, and built-in AfterCall WhatsApp Automation, all managed by a dedicated human AI Agent Manager and offered on tailor-made plans routed through Sales or your Account Manager.
1. Core AI Bot Offerings & Management
MyOperator supplies two primary AI agents, both available only on custom plans such as the Business AI Operator plan or the AI Team plan.
- Custom AI Voice Agents (Calls): Operate 24/7 to resolve inbound queries, perform smart IVR call routing, and run outbound campaigns that cover lead qualification, payment or appointment reminders, and follow-ups. They support natural speech in multiple accents.
- Custom AI Chat Agents (WhatsApp): Capture leads, qualify sales, answer FAQs round the clock, check order status, and create tickets directly in WhatsApp.
Both agent types include:
- Smart Human Handover: When the AI identifies the need for a person, it transfers the live call or WhatsApp thread—along with the entire interaction history and a concise summary—to a human agent.
- Unified AI + Human Dashboard: A real-time, multi-channel interface that aggregates analytics and reporting for AI agents and human teams in one place.
2. Dedicated AI Agent Manager (Human Expert)
Every AI deployment is paired with a dedicated AI Agent Manager who:
- Builds and trains the initial conversational flows.
- Monitors performance and adjusts flows as needed.
- Optimizes resolution rates continuously.
- Conducts monthly performance reviews with your team.
3. AfterCall WhatsApp Automation
This feature is bundled with SUV and AI plans. Immediately after a call ends—whether it is Missed, Answered, or sent to Voicemail—the system dispatches a Meta-approved WhatsApp template to the caller automatically.
4. How AI Service Inquiries Are Routed
You can approach MyOperator either directly through Sales or via Support. The handling path differs:
- Direct Sales Inquiries: A solution consultant evaluates your call or chat workflows, demonstrates live AI Voice and Chat capabilities, and quotes plan pricing tailored to your needs.
- Support-Initiated Inquiries follow a three-step path:
- Requirement Gathering: Support records your primary engagement channel (Voice, WhatsApp, or AfterCall), core objectives, and projected interaction volume.
- Specialist Evaluation: A dedicated specialist performs a full technical feasibility study and designs the best conversational workflow.
Targeted Routing:
- New Clients are connected with a Sales Specialist for onboarding and a custom AI demo.
- Existing Clients are directed to their Account Manager (AM) to discuss AI add-ons, plan upgrades, or workflow changes.
5. Need Help or a Custom Solution?
Contact Sales at +91 92129 92129.
Contact Support at +91 81029 81029 or email support@myoperator.com.
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