What are detail logs? How can I view the same for my calls?

What are detail logs? How can I view the same for my calls?

Detail logs are available for all IVR incoming and outgoing calls (Click to call and OBD) for your MyOperator account. Detail logs are step by step explanation of all activities/events that took place during that call, including Welcome and menu message played, DTMF inputs by clients (if any), departments or users dialed, status of the call, hung up by caller etc.

Details logs are available for all IVR calls received/made for last 30 days only.

To access detail logs, go to Logs section on MyOperator panel. Click on any IVR call log to view the advanced options. Click on "detail log" to view as shown below:






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