What are detail logs? How can I view the same for my calls?
Detail logs are available for all IVR incoming and outgoing calls (Click to call and OBD) for your MyOperator account. Detail logs are step-by-step explanations of all activities/events that took place during that call, including Welcome and menu message played, DTMF inputs by clients (if any), departments or users dialed, the status of the call, hung up by caller, etc.
Details logs are available for all IVR calls received/made for the last 30 days only.
To access detail logs, go to the Logs section on the MyOperator panel. Click on any IVR call log to view the advanced options. Click on "detail log" to view as shown below:
Can I view my lost calls?
Yes, Cloud call customers can access lost calls data. They can get this information from the MyOperator App panel> Manage>System logs>Lost call. Lite customers get a weekly mailer on the lost call count, they do not have access to lost call data
How do I view Call Logs on MyOperator account?
MyOperator offers you call tracking solution, wherein the received, missed and connected calls of your team are tracked and shown on your MyOperator Web App and MyOperator mobile app. These calls are displayed in the "Logs" section, which is ...
What is "Logs" section?
MyOperator offers you a call tracking solution, wherein the received, missed, and connected calls of your team are tracked and shown on your MyOperator Web App. These calls are displayed in the "Logs" section, which is available on the top black ...
How do I view tracked calls from different departments?
To view tracked calls from different departments: 1. Click on “Departments” section on the dashboard 2. you will be able to view the calls from different departments. All the calls received / missed along with the total number calls in each ...
How do I view my Call Reports?
To view Reports, click on the reports icon on the top. In the reports platform, where you can view the analytical reports of your incoming and outgoing business calls. These calls can be segmented Day-wise, Week-wise, Month-wise, and Quarter-wise. ...