What are follow ups? How to make best use of it?
For most of our pitch to customer we highlight use of MyOperator as “Never miss customer calls” but in reality we are seeing this far from being achieved. We understand there are lot of external factors each business have that causes calls to be missed. Hence we should focus on even the aspect of what happens once call get missed i.e. Is there a proper followup one by Users? So now, if we can make MyOperator a tool which not only ensure calls less calls getting missed but also ensure a proper followup on missed calls.
Followup will be a task management module on MyOperator which would help users automate, manage tasks related to customer follow up. Businesses would be able to automate tasks process by creating rules for addition or removal of tasks. Eg: Default rule to create a task whenever a call is missed on IVR and is assigned to the department where the call is missed. Another rule to remove once callback is made via IVR or mobile.
Followup would primarily ensure proper followup with businesses on their customers call and a report around it. But we should understand that each business requirement is different and hence we should allow flexibility of rules creation letting business design the process as their business need.
What is the advantage of follow ups? How can you use the mobile app for follow ups?
Follow ups are a way to get in touch with those customers, whose call or text you missed in the past. As an organization, follow ups are important because it conveys to your customer that they are important. Statistically, it is observed that 65% of ...
What is the advantage of follow ups in the MyOperator App?
You must have done several follow-up mails to multiple business people and customers for your assignments and remembering them is one big task. Thus, MyOperator App has an option of doing follow ups as a call or a text by setting reminders. It helps ...
How can I use MyOperator Mobile App?
Welcome to MyOperator Mobile App. This application comes under the MyOperator Free Forever Plan, wherein you can use Business Call Tracking System for free. MyOperator Mobile App is your on-the-go system of tracking business calls and thus creates a ...
Which all industries can use MyOperator?
Below are some of the industries that ideally should have a call management system. Real estate - A person who really wants to purchase a house will call your real estate agent. Given this, you cannot afford to miss any call. Therefore, a call ...
How do I turn off Follow up notification?
A Follow up notification is set to follow-ups for the calls you have missed. You can turn off follow up notifications by unchecking the box. 1. Click on “Settings’’ 2. Uncheck “Missed Call Notification”.