What are follow ups? How to make best use of it?
For most of our pitch to customer we highlight use of MyOperator as “Never miss customer calls” but in reality we are seeing this far from being achieved. We understand there are lot of external factors each business have that causes calls to be missed. Hence we should focus on even the aspect of what happens once call get missed i.e. Is there a proper followup one by Users? So now, if we can make MyOperator a tool which not only ensure calls less calls getting missed but also ensure a proper followup on missed calls.
Followup will be a task management module on MyOperator which would help users automate, manage tasks related to customer follow up. Businesses would be able to automate tasks process by creating rules for addition or removal of tasks. Eg: Default rule to create a task whenever a call is missed on IVR and is assigned to the department where the call is missed. Another rule to remove once callback is made via IVR or mobile.
Followup would primarily ensure proper followup with businesses on their customers call and a report around it. But we should understand that each business requirement is different and hence we should allow flexibility of rules creation letting business design the process as their business need.
How can I create the follow-up feature in MyOperator?
To use the follow-up feature you have to enable the rules or create a new one first. 1. Login to your MyOperator dashboard as admin& click on "Followup" from the top menu. 2. Click on the “Enable the rules” link. 3. Click on "Add new". 4. Enter the ...
Which all industries can use MyOperator?
Below are some of the industries that ideally should have a call management system. Real estate - A person who really wants to purchase a house will call your real estate agent. Given this, you cannot afford to miss any call. Therefore, a call ...
How to make outgoing calls via MyOperator (Click to call and Dialer app)
MyOperator is giving facility to make outgoing calls via MyOperator. You and your team can initiate calls from the mobile app, web panel, and CRM MyOperator provides a Caller-ID to make outgoing calls, Caller-ID is the number that displays on ...
How to use Parameters in MyOperator App?
Check out the correct use of parameters while drafting WhatsApp Template Message Using Parameters to create WhatsApp Template Message Parameters are brackets within which you need to keep your WhatsApp Template Message & sample message before ...
How can I use MyOperator chrome extension?
In order to use the chrome extension, you need to login first. You can also go through the setting section for further settings of the chrome extension. Follow the steps here: 1. Click on the shortcut of the MyOperator extension and click on the ...