What are Intervened Chats?

What are Intervened Chats?

Once the Requesting Chats are intervened, they go from the Requesting Column to the Intervened Column. Here, the chatbot is no longer active and it has become a pure Live Chat system. The Agents can reply to the user’s query and once they are done, they just need to click on the ‘Resolve’ button on the top to transfer the chat again to the chatbot. This brings the chat back to the Active column. Similar to Requesting Chats, Intervened Chats also stays in the top bar as well.

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