What are "Recent Activities"?
The "Recent Activities" button provides you details about how many users have logged in and out of the MyOperator account, displaying the following details:
- User names who have logged in to the panel
- Time of the logging inactivity
- The IP address of the users' login
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How are call activities logged in Zoho CRM during and after calls?
Call activities are automatically logged in Zoho CRM during and after calls. MyOperator adds relevant details such as caller's phone number, call type, call duration, call start time, and call end time to the activity fields, providing comprehensive ...
How does MyOperator handle leads and activities for incoming, outgoing calls and Click2Call in Zoho CRM?
For incoming calls, MyOperator searches for leads in Zoho CRM using the customer's phone number. If the lead doesn't exist, it adds the lead and activity in CRM. If the lead exists, it adds the activity and tags the existing lead. For outgoing calls, ...
How are leads and activities managed in KYLAS CRM during calls?
1. For Incoming Calls - The lead will be created if no lead exists - Activity will be created under the lead 2. For Outgoing Calls - Activity will be created under the lead - Call can be initiated directly from the kylas CRM. In every lead/activity ...
How does MyOperator handle leads and activities for incoming, outgoing calls in Zoho Recruit / Zoho Bigin / Zoho Desk?
MyOperator automatically adds an activity for every incoming and outgoing call in Zoho CRM. Click2Call allows agents to initiate calls directly from Zoho Bigin by clicking a call button next to the phone number.
How the Salesforce integration works?
New Lead will be created whenever there is an incoming call on MyOperator. Leads are created with auto filled details. Under “Open Activities” you will get the details about duration and recording URL of the Call. Activities are created once lead is ...