What are Tags and how to assign them?

Tags are the qualifying parameters that agents can assign to the users on the basis of their interaction with the business. There are automated tags along with manual tags that agents can assign. Automated Tags include First Message Tags, API Tags and Broadcast Tags.

Assigning tags to users is really simple. First, configure all the tags that are relevant to your use case from the Tags Category in Manage Section.

Once they are defined, the Agent needs to click on the drop-down option and select any of the pre-defined tags which he needs to assign to the user. The last step is to just click on the “Add” button.

Also, if the Agent wants to add a new tag that isn’t pre-defined already, a new tag can be created and added from the Tag section itself from the chat profile.

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