What are the limitations of using Myoperator / WhatsApp APIs?
In summary, the limitations of using WhatsApp Business APIs through a solution provider like Myoperator include:
- The inability to access previous chats if onboarded with a solution provider
- The number cannot be used on other WhatsApp apps or the WhatsApp mobile app
- Businesses can only send messages to customers after they initiate a message and within a 24 hour window
- Template messages must be pre-approved by WhatsApp and adhere to their commerce policies
- WhatsApp group feature, voice and video calls, message forwarding, and thread replies are not supported.
Some limitations of using WhatsApp Business APIs through a solution provider like Myoperator include:
- Inability to see previous chats if onboarded with a WhatsApp Business API solution provider
- Number cannot be used on any other WhatsApp apps, including the WhatsApp & WhatsApp Business mobile app
- Businesses can only send messages to customers after the customer initiates a message, and these messages are called session messages and can be sent for only 24 hours after the customer's last message
- After 24 hours, the session expires and businesses can only send pre-approved template messages to their users
- WhatsApp Group Feature, Voice or Video Calls, Message Forwarding Feature are not supported
- WhatsApp apps cannot be used with the same number if using WhatsApp Business APIs
WhatsApp Messages cannot be replied to in a thread
- All template messages must also adhere to WhatsApp's Commerce Policies.
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Can I use “WhatsApp” facility in my number, which I already transferred the ownership to MyOperator?
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