What are the new features in the live call widget?
The 3 new features added in the live call widget are transfer, call duration and hangup.
They are beneficial in the following ways:
The new transfer feature has resolved the DTMF issue that occurs while transferring calls using extensions via a mobile phone or a landline. You can now transfer calls from one agent/user to another directly from the web panel itself. Moreover, you do not need to remember any user's extension number in order to transfer a call. The transfer feature thus, helps improve your customer’s experience as their calls are immediately transferred to the concerned agent by just a click.
With the call duration feature you get to know the duration of every call (from the time the call was connected till the time it got disconnected). As a result, you get to know how long agents were on the call and how long they took resolve the problems of your callers.
With the new hang up feature, you can now decline calls directly from the web panel.
Updates on Live call widget effective 1st September, 2016
Old configuration: The live call widget gave you on-going call details such as who the caller was and which agent in your organization was attending the call. New enhancements: Now, in addition to the ongoing call details, there are 3 new features: ...
How can I use these new features?
The three new features in the Live call widget have been introduced to improve your customers’ experience and optimize on your call minutes. Previously you could only view ongoing call details however, with the new features you can now transfer, view ...
What is a live call widget?
The live call widget gives you ongoing call details such as who the caller is, whom the call is getting transferred to and which agent in your organization is attending the call. Whenever you are logged in to your MyOperator panel and are on the logs ...
Where can I find the Live call widget?
To find the live call widget, follow these easy steps: 1. Click on “Logs” at the top on your MyOperator dashboard 2. On the bottom left is the "Live call widget".
Why does the duration of the call continue even after the call ends in the Live Call Widget?
The call duration feature in the Live call widget was implemented to help you know the average duration of your ongoing calls. The duration shown is just an approximation that is generated by the server. So, if you see a slight difference after you ...