What are the prerequisites for integrating MyOperator with Zoho Recruit / Zoho Bigin / Zoho Desk?

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• How does MyOperator log—and sometimes fail to log—calls in Zoho Recruit, Zoho Bigin, and Zoho Desk? 

  ⚡ Quick answer - • Every inbound, outbound, or missed call is pushed to Zoho as a Call Activity. • If the number matches an existing record, the activity is appended; if no match exists, MyOperator auto-creates the record, assigns an owner, and then ...

• How do I integrate MyOperator with Zoho Recruit, Zoho Desk and Zoho Bigin for click-to-call and automatic call logging?

  ⚡Quick answer - Match each agent’s email address exactly on both platforms, install the MyOperator PhoneBridge extension in Zoho CRM, enter your MyOperator API credentials, then run User Sync by checking this link ...

• How does MyOperator handle leads and activities for incoming, outgoing calls in Zoho Recruit / Zoho Bigin / Zoho Desk?

  MyOperator automatically adds an activity for every incoming and outgoing call in Zoho CRM. Click2Call allows agents to initiate calls directly from Zoho Bigin by clicking a call button next to the phone number.

• How to synchronize users between MyOperator and Zoho Recruit / Zoho Bigin?

  The email ID of the MyOperator user should be the same as Zoho CRM user. If you have added new users in Zoho CRM, you can resync Users - https://connect.myoperator.com/phonebridge_user. https://connect.myoperator.com/phonebridge_user 1. Add company ...

• What are the key fields included in the activity for incoming and outgoing calls in Zoho Recruit / Zoho Bigin / Zoho Desk?

  Call From: 10-digit Caller’s number Related to: Existing lead Call Type: Inbound/Outbound Call start time: Start time of call Call duration: Duration of call Subject: [Outbound/Inbound] Call from [Caller’s number] Description: Department Name: ...