How do I complete Meta (Facebook) Business Verification and contact the Meta team if something goes wrong?

How do I complete Meta (Facebook) Business Verification and contact the Meta team if something goes wrong?

⚡ Quick answer -

• Open Business Settings → Business Info → Start Verification.

• Enter your legal business name, address, phone number (and website, recommended).

• Upload one document that proves business identity and one that proves address/phone.

• Choose e-mail or phone verification, enter the code, and click Submit.

• Meta reviews the request in 1–5 business days; status switches to Verified when approved.

• If documents are rejected, options are missing, or review is delayed, an Admin can reach Meta Support from Business Manager → Security Centre → Get Help / Contact Support.

When should I use this guide?

Read it before starting verification (to avoid common rejection reasons) and anytime your submission stalls, so you can gather the right paperwork and know exactly how to escalate issues.

1. Prerequisites

• A Meta Business Manager account (not just a personal profile)

• Admin access to that Business Manager

• Government-issued business registration documents

• An official business e-mail address

• Clear scans or photos in PDF/JPEG ≤ 5 MB

2. Step-by-step verification process

  1. Log in to Meta Business Settings.
  2. Navigate to Business Info.
  3. If your business is unverified, click Start Verification.
  4. Enter the required details: – Legal business name – Business address – Business phone number – (Optional) Website domain
  5. Upload supporting documents (see Section 3).
  6. Select your verification method (e-mail or phone) and enter the code you received.
  7. Click Submit and wait for Meta’s review (⏱ 1–5 business days).

3. Required documents

Category

Upload ONE of the following

Notes

1. Proof of legal business identity

• Certificate of Incorporation / Business License

• GST/VAT Registration Certificate (e.g., GSTIN, VAT ID)

• Tax Registration Document (e.g., PAN, EIN)

• Other government-issued registration certificates

2. Proof of business address or phone

• Recent utility bill (electricity, water, internet, gas)

• Bank statement (dated within the last 3 months)

• Lease or rental agreement

• Official phone bill (showing business name & number)

Business name and address/phone must match your Business Info exactly

3. Proof of admin identity (only if Meta requests it)

• Passport

• Driver’s license

• Aadhaar Card (India) or equivalent national ID

💡 Tip: Upload files in PDF or JPEG, under 5 MB, and ensure all text is clear and readable.

4. Common reasons for rejection

• Blurry or cropped scans/screenshots

• Document details don’t match the Business Manager profile

• Expired or outdated documents

• “Start Verification” button missing because the account hasn’t met Meta’s eligibility criteria

5. Contacting Meta Support

  1. Log in to Meta Business Manager (Admin only).
  2. Go to Business Settings › Security Centre.
  3. If verification was submitted but issues remain, scroll to the Help/Support section.
  4. Click Contact Support or Get Help (shows only for eligible accounts).
  5. You’ll be redirected to: 
    1. Meta Support Inbox (view replies & updates), or 
    2. Meta Business Help Centre, where you can: – Start a live chat – Submit a support ticket – Track open requests

Important: Only Business Manager Admins can raise support requests.

6. After successful verification

Your Business Manager status changes to Verified, unlocking:

• WhatsApp Official Business Account (OBA) eligibility

• Higher messaging limits for the WhatsApp API

• Access to advanced ad and partner integrations

• Additional ad-account security and recovery options

7. When verification will NOT start

• You do not have Admin access to the Business Manager

• Business Manager lacks sufficient activity to trigger the Start Verification button

• Required documents are missing, expired, or the details don’t match

8. Troubleshooting at a glance

Issue

Likely cause

Quick fix

Verification rejected

Document details don’t match the profile

Edit Business Info to match the documents, then re-submit

Review delayed

Meta needs more info

Check your Meta Support Inbox or raise a support ticket

“Start Verification” button missing

Account not yet eligible

Increase activity or wait until Meta enables verification

Need more help? Visit the Meta Business Help Center or check your Meta Support Inbox in Business Manager for direct assistance.

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