What conditions must be met for live chat billing to function?

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• What is Live Chat on the platform?

  Live Chat allows real-time conversations with customers to address their queries. Video Link: Chat Feature

• Is there any access control for agents in Live Chat?

  Currently, no. Every agent can see all conversations happening on the platform.

• Why does the duration of the call continue even after the call ends in the Live Call Widget?

  The call duration feature in the Live call widget was implemented to help you know the average duration of your ongoing calls. The duration shown is just an approximation that is generated by the server. So, if you see a slight difference after you ...

• After call SMS billing

  MyOperator Lite editions Type of SMS Details Charge One way SMS After call SMS notification either to caller or to user INR 200 per channel line per month Two way SMS After call SMS notification to both caller and user simultaneously INR 400 per ...

• Why my billing is not instant?

  Billing page has been updated in every 2 hours. So the process is almost instant.