⚡Quick answer -

• Typing Indicator: Shows animated “…” while the agent is composing a reply, so the end customer doesn’t feel the agent is slow.

• Clear Thread (per phone): After you edit a prompt, clicking Test ignores all past messages for that phone number; only the new messages are sent to the model for a clean test.

Both features are included at no extra cost and require no manual settings.

When should I use this guide?

Use this guide if you:

• Want to know what changed in chat behaviour for end consumers.

• Need to test new prompt wording without historical context.

1. Overview of the update

• Typing Indicator keeps customers engaged during inevitable agent response time.

• “Clear Thread = Fresh Start” lets you test prompts on a clean slate for any phone number.

2. How the Typing Indicator works

Alt text: typing indicator

1. As soon as the agent starts typing, the customer sees an animated “…” bubble.
2. The indicator disappears immediately after the agent’s message is sent.

3. How “Clear Thread” works

1. Edit your prompt.
2. Click the Test button. 
1. All previous messages for that phone number are ignored. 
2. Only messages sent after the click reach the model.
3. Review the fresh, context-free response.

4. Pricing & configuration

• No additional price.

• No settings to enable—both features are live by default.

5. When does it not work?

• Typing Indicator shows only while the agent is actively typing; customers won’t see it if the agent pauses.

• If you skip the Test button, the previous conversation history remains, and the thread is not cleared.

Keywords: typing indicator, clear thread, chat latency, prompt testing, test button