What do you understand by Logs?
Click on logs, on the panel. You can search specific logs by entering a service number or user or department in the search field. For example, if we search number-wise, we get the list of calls with these numbers, which will be received calls from that number as well as dialled calls to that number. We can also search user wise. This is the user that is added in this panel, so we have again searched user wise, and department wise. Search support as a department, so we can clearly see calls received in support.
Related Articles
What do you understand by Logs?
Summary: Call Logs show every inbound and outbound call on your business numbers. Use filters to find calls fast, play/download recordings (if enabled), export data, and audit activity by user or department. Prerequisites Access: You can view Calls → ...
Where can I export my Logs and itemized billing?
Short answer: Export filtered Call Logs from Reports/Logs → Call Logs → Export, and export Itemized Billing from Billing → Monthly Statements → Export (delivered as a downloadable file or via email). Contents Prerequisites Export filtered Call Logs ...
What should I do if the call logs are showing incorrect timings/data?
Applies to: Call Logs in the MyOperator web/app where any of the following looks wrong: timestamp, duration, caller number (CLI), user/department, or call type (Connected/Missed/Voicemail). Goal: Get your logs to display correct local times and ...
Can I delete logs?
No, you cannot delete logs. However, you can archive the logs. 1. To archive logs, you have to login to the “Logs” section, using the web app. 2. Check the logs you want to archive 3. Click on the “Archive” icon at the top.
Can I delete logs?
No. Call logs cannot be deleted in MyOperator. They’re retained for compliance, audit, and reporting. If you need to declutter your views, archive the logs instead—this hides them from the default list without removing the data. In this article What ...