What features are included in OBD and not in CODAC?

What features are included in OBD and not in CODAC?

OBD

CODAC

The call can get transferred from one user to another user in your organization.

The call cannot get transferred between the users in your organization.

The details of an ongoing call can be seen in the live call widget on the logs page.

The details of an ongoing call is not available.

Multiple IVRs can be set depending on your business’s requirements.

Multiple IVRs cannot be set.

More than one user can be mapped behind a department.

Only one user can be mapped behind a department.



    • Related Articles

    • Can i use my already existing IVR for OBD?

      No, for OBD you need to create a separate IVR that’ll only receive outbound calls. No incoming calls can land on this outgoing IVR. MyOperator is an initiative towards making call management easy for small and medium sized organizations. It ...

    • What is CODAC?

      Cloud Automated Confirmation (CODAC) allows you to automate the process of making outbound calls to your customers when you need to confirm the delivery of their order, know their feedback, deliver necessary information about the delivery date, etc. 

    • How is pricing information included in webhooks?

      Pricing details are included in all message webhooks for both the Cloud API and On-Premises API. You can refer to the Message Status Updates section for more information.

    • What is the difference between MyOperator and CODAC?

      MyOperator is a call optimisation solution for businesses that is used to receive and make incoming and outgoing calls whereas, Cloud Automated Confirmation (CODAC) is a call optimisation solution for business that make outbound calls to their ...

    • How to make outgoing calls via MyOperator (Click to call and Dialer app)

      MyOperator is giving facility to make outgoing calls via MyOperator. You and your team can initiate calls from the mobile app, web panel, and CRM MyOperator provides a Caller-ID to make outgoing calls, Caller-ID is the number that displays on ...