What fields are included in the Freshdesk ticket generated by the integration?
- Subject- {Event} {Status} call from {caller}
- Status- Open
- Priority- Medium
- Description-
- Caller: {Caller Number}
- Agent: {Agent Name}
- Department:{Department Name}
- Status: {Status of call}
- Event: {Event of call}
- Duration: {Duration of Call}
- UID: {UID of call}
- Recording:{Recording Link}
- Start Time: {Start Time of Call}