What fields are included in the FreshSales Integration?

What fields are included in the FreshSales Integration?

  1. Contact Fields
    1. Contact Owner: The customer who has picked up the call or missed the call, the last agent will be the contact owner. If there is no owner found with an email ID, the default owner(1st user of Freshsales) will be assigned.
    2. Mobile: 10 10-digit caller’s number will be added.
    3. Last Name: 10 10-digit caller’s number will be added.
    4. Email: 10-digit caller’s number @ivr.com
  2. Activity Fields
    1. Call From: 10-digit Caller’s number
    2. Related to: Existing/New Contact
    3. Call Type: Inbound/Outbound
    4. Description: Department Name: [Department Name], Status of call: [Status of Call], Call duration: [Duration of call], Call start time: [Start time of Call], Call end time: [End time of call], Recording URL: [Recording URL if available], UID: [Unique ID of call], Agent: [MyOperator’s agent name], Event: [Incoming/Outgoing]

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