What fields are included in the FreshSales Integration?

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• Installation Guide | How To Integrate Leadsquared CRM with MyOperator

  Objective User can initiate click to call from CRM Popup notification for every incoming/outgoing call will be initiated Lead/activity will be created for every call Prerequisite Enable Webhook inCall and Webhook AfterCall Enable click2call Mobile ...

• What are the prerequisites for FreshSales Integration?

  Enable Webhook AfterCall Email ID of the user on FreshSales should be the same as email ID on user on MyOperator

• What fields are included in the Freshdesk ticket generated by the integration?

  Subject- {Event} {Status} call from {caller} Status- Open Priority- Medium Description- Caller: {Caller Number} Agent: {Agent Name} Department:{Department Name} Status: {Status of call} Event: {Event of call} Duration: {Duration of Call} UID: {UID of ...

• What are the steps for integrating FreshSales CRM with MyOperator?

  Go to Integration page Click on Freshsales logo Enter Company ID( You can get company ID from myoperator→ Manage→ API Integration and on this page, you will find the company ID) Enter FreshSales Domain and token(Login Freshsales-->Setting-->API ...

• How does the logic for handling incoming/outgoing calls work with FreshSales Integration?

  Incoming / Outgoing Calls MyOperator will search for a contact in FreshSales CRM with the customer's phone number. Contact doesn’t exist: MyOperator will add the contact and activity in the CRM Contact Exists: Myoperator will add the activity and tag ...