What happens after I submit a template?

• Related Articles

• What happens if I select the wrong template category?

  If you choose the wrong category (e.g., selecting "Utility" for a promotional message), Meta may automatically adjust the category during the review process.

• What happens when a customer responds to a template message?

  A 24-hour messaging window opens, allowing the agent to engage in regular conversations without using templates.

• What happens if a marketing template is sent during an open service conversation?

  A new marketing conversation will be opened, resulting in charges for both service and marketing conversations.

• When will I hear back once I submit the application?

  You may expect a call from our team within 24 to 48 business hours once you submit your application.

• How do I create a template in MyOperator?

  Click “Create Template” and fill in details like Template Name (must be unique, lowercase, and alphanumeric). Choose a language (English, English US, or English UK). Select your WABA Account from the dropdown list. Choose a template category (Utility ...