What happens during incoming calls & outgoing call in the LeadSquared CRM integration?

What happens during incoming calls & outgoing call in the LeadSquared CRM integration?

Incoming Calls:
  1. Popup notification will appear on the agent’s screen
  2. Lead will be created if no lead exists
  3. Activity will be created under the lead

Outgoing Calls:
  1. Popup notification will appear on the agent’s screen
  2. Activity will be created under the lead