What happens if a client does not enter any input to the IVR?

What happens if a client does not enter any input to the IVR?

When client doesn’t enter a valid input to the IVR, then there could be 2 possibilities:
  1. The IVR menu (press 1 for sales, press 2 for support etc) will repeat.
  2. The call would automatically get transferred to one of the employees of the company.

The above mentioned happenings can be edited according to your requirement. Just follow the steps mentioned below:

1. Login to your MyOperator panel and click on “Manage” at the top.




2. In the settings section click on “Design Callflow”.




3. Click on “Advance setting” from left pane




4. Set the Repeat Menu




5. Select which user you want the call to get automatically transferred to in case a client does not enter an input to the IVR from the “On no/wrong input,transfer call” field.


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