⚡Quick answer - Choose either the self-service Online KYC (GST- or Aadhaar-based) or the Sales-assisted Offline KYC. Both flows finish with e-signing a Customer Application Form (CAF). Once KYC is approved, billing details are locked (for GST ...
Applies to: Outbound (OBD) campaigns in MyOperator ? Table of Contents Overview Definitions (what counts as “missed”) Prerequisites How it works — high-level flow Configure behavior (steps) What happens after a missed call Expected outcome & how to ...
If an agent is already on a direct mobile call and an IVR call is forwarded to them, the system handles it in the following way: ? Call Flow The IVR system still attempts to ring the busy agent for the set ringing duration (default: 25 seconds). ...
Applies to: Outbound (OBD) campaigns in MyOperator ?Table of Contents Overview Definitions (what counts as “missed”) Prerequisites How it works — high-level flow Configure behavior (steps) What happens after a missed call Expected outcome & how to ...