What happens if I select the wrong template category?

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• How do I create a template in MyOperator?

  Click “Create Template” and fill in details like Template Name (must be unique, lowercase, and alphanumeric). Choose a language (English, English US, or English UK). Select your WhatsApp Account from the dropdown list. Choose a template category ...

• What happens after I submit a template?

  After submitting, the template will be sent to Meta for approval, which usually takes 5 to 20 minutes. The status (Approved, Pending, Rejected) will be updated and visible on the template listing page.

• How is a conversation charged when a template is sent?

  When the user sends a marketing, utility, or authentication template to a customer, Meta checks for an open conversation of the same category. If one exists, no new conversation is opened. If none exists, a new 24-hour conversation is started. ...

• Can I use the same template for transactional and promotional messages?

  No. Each template can be used for only one purpose—either transactional (Utility) or promotional (Custom Marketing). Meta may adjust the category if it detects misuse.

• What happens when a customer responds to a template message?

  A 24-hour messaging window opens, allowing the agent to engage in regular conversations without using templates.