What happens to conversations assigned to deleted agents?

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• What happens to conversations assigned to deleted agents?

  When an agent is deleted from the platform, any conversations assigned to them remain in the Assigned state but become orphaned—meaning no active agent owns them. ? System Behavior After Agent Deletion ? Conversations stay assigned but no one can ...

• Can other agents access Assigned conversations?

  Yes, other agents can view conversations that are in the Assigned state—but they cannot reply unless the chat is reassigned or overridden by someone with the right permissions. ? What Happens When a Conversation Is Assigned? Role Can View? Can ...

• Can other agents access Assigned conversations?

  Other agents can view the conversation but cannot intervene unless the assigned agent transfers it or an admin/manager takes control.

• What happens when a conversation moves to the “Assigned” state in MyOperator?

  ⚡Quick answer- When a chat moves into the Assigned state, it is auto-assigned to the agent who intervene in that chat. Only the assigned agent can reply; everyone else has read-only access unless a Manager/Admin/Owner reassigns the conversation. When ...

• What happens if a customer assigned to an agent calls on the IVR?

  If a customer assigned to an agent calls on the IVR, the call will get directly forwarded to the assigned agent.