What happens to conversations assigned to deleted agents?
Any conversation assigned to a deleted agent will be moved back to the Open state.
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Can other agents access Assigned conversations?
Other agents can view the conversation but cannot intervene unless the assigned agent transfers it or an admin/manager takes control.
What happens if a customer assigned to an agent calls on the IVR?
If a customer assigned to an agent calls on the IVR, the call will get directly forwarded to the assigned agent.
What is Free Tier Conversations?
Each WhatsApp Business Account gets 1,000 free service conversations each month across all of its business phone numbers. This number is refreshed at the beginning of each month, based on the WhatsApp Business Account time zone. Marketing, utility, ...
Are there any free conversations provided?
Yes, WABA provides 1,000 free service conversations each month.
Are there any free conversations available?
Yes, each WhatsApp Business Account receives 1,000 free service conversations per month across all business phone numbers. However, marketing, utility, and authentication conversations are not included in the free tier.