What happens to conversations assigned to deleted agents?

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• What happens to conversations assigned to deleted agents?

  When an agent is deleted from the platform, any conversations assigned to them remain in the Assigned state but become orphaned—meaning no active agent owns them. ? System Behavior After Agent Deletion ? Conversations stay assigned but no one can ...

• Can other agents access Assigned conversations?

  Yes, other agents can view conversations that are in the Assigned state—but they cannot reply unless the chat is reassigned or overridden by someone with the right permissions. ? What Happens When a Conversation Is Assigned? Role Can View? Can ...

• Can other agents access Assigned conversations?

  Other agents can view the conversation but cannot intervene unless the assigned agent transfers it or an admin/manager takes control.

• What is the process when a conversation moves to the Assigned state?

  A conversation enters the Assigned state when it is actively being handled by a specific agent. This state ensures that only one agent is responsible for replying to a customer at a time, while still allowing visibility for others. ? How Does a ...

• WhatsApp Pricing Update: No Charge For Service Conversations

  From July 1, 2025, WhatsApp charges per template message (Marketing, Utility, Authentication). User-initiated service conversations stay free for 24 hours (unlimited free-form replies and timely Utility templates). Free Entry Point chats from ads can ...