What happens when a customer responds to a template message?
A 24-hour messaging window opens, allowing the agent to engage in regular conversations without using templates.
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WhatsApp Pricing Update: Per-message based billing
WhatsApp Pricing Update – Effective July 1, 2025 AT A GLANCE: Per-template billing is here: WhatsApp will now charge per template message (Marketing, Utility, or Authentication), even if sent within a 24-hour window. Service replies stay free: ...
WhatsApp Pricing Update: Per-message based billing
WhatsApp Pricing Update – Effective July 1, 2025 AT A GLANCE: Per-template billing is here: WhatsApp will now charge per template message (Marketing, Utility, or Authentication), even if sent within a 24-hour window. Service replies stay free: ...
What happens after I submit a template?
Once you submit your WhatsApp template in MyOperator, it is automatically sent to Meta (formerly Facebook) for policy review and approval. ? Review Timeline Meta typically responds within 5–20 minutes During peak periods, it may take slightly longer ...
How is a conversation charged when a template is sent?
Meta determines WhatsApp conversation charges based on the category of the template and whether a conversation of that type is already active. Charges apply per 24-hour conversation window, per category, per customer. ? Billing Rules for ...
What is the character limit for the template name?
The template name in MyOperator must follow Meta’s strict format rules to be accepted. These rules ensure smooth API processing and compliance with WhatsApp Business Platform guidelines. ? Character Limit Minimum: 1 character Maximum (technical): ...