What if a sticky agent turns “Off” the "Call availability" option?
If a strictly bind sticky agent turns “Off” the call availability option, then the call will get disconnected. However, if a loosely bind sticky agent turns “Off” the call availability option, then the customer’s call will get routed to another MyOperator user in the organization.
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What is the "Call availability" option?
The "Call availability" option allows all Pro users (Basic, Moderator or Administrator) to turn "on" or "off" the permission to receive IVR calls. If a Pro user is available to receive IVR calls, then he/she can turn “On” the call availability ...
New feature released - "Call Availability" Option
Old configuration: Only the Administrator or the Moderator had the permission to enable and disable the “Receive Call” option for the Basic users. New update: “Call availability option” allows all the Pro users irrespective of their roles to turn ...
What is a “Sticky Agent”?
MyOperator offers a unique feature, “Sticky Agent” that connects the caller to the same agent, provided he/she calls within a specified threshold time. The benefit of adding a sticky agent is that whenever your customers calls more than once, they ...
How can I turn on or turn off the "Call availability" option ?
To turn on or turn off the call availability option, follow the steps mentioned below: 1. Login to your MyOperator panel & click on the “Accounts option” at the top right. 2. Go to the Call Availability Option and click on the turn “On” if you are ...
How can we transfer a call to another agent?
To transfer a call to another agent you need to: Dial *2 [extension number] Click on the “Transfer” option in the Live call widget; Or Transfer the call from the MyOperator Mobile app.