What integration steps are involved in setting up KYLAS CRM Integration with MyOperator?

What integration steps are involved in setting up KYLAS CRM Integration with MyOperator?

To integrate KYLAS CRM with MyOperator, follow these steps:
  1. Go to Kyla's Marketplace → install Kylas Caller app → Open Kylas Caller app.
  2. Kylas Caller app click on view Details → connected accounts → click on Add a connected account.
  3. Select vendor as MyOperator
  4. API Key: Enter API token(You can get the API token from myoperator→ Manage→ API Integration and on this page, you will find the API token)
  5. API Secret (for Click to Call): Enter the Secret key(You can get the secret key from myoperator→ Manage→ API Integration and on this page, you will find the secret key)
  6. Public IVR ID from your My Operator Account: Enter IVR ID ( Manage→ Outgoing→ Campaign→ Enter ID of the peer-to-peer campaign, if not exist, create a new peer-to-peer campaign)
  7. Save it
  8. "Agent hangup" will be mapped with 'After call' in My operator & "Agent incoming call" will be mapped with 'In call' in My operator
  9. Go to MyOperator panel → Manage → API integration → Webhook → Add new
    1. After call → Select method as post → paste the URL (Agent hangup URL from Kylas caller app) → Content type as Json → save it
    2. Incall → Select method as post → paste the URL (Agent incoming call URL from Kylas caller app) → Content type as Json → save it
  10. In Kylas Caller app → Manage users option and add user (this will add user in kylas CRM)
  11. In View Agents, select add agents, then select the user (kylas) and MyOperator user and save.
  12. In Kylas Caller app → Manage users option and add user (this will add user in kylas CRM). In View Agents, select add agents, then select the user (kylas) and MyOperator user and save. 

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