What integration steps are involved in setting up KYLAS CRM Integration with MyOperator?

What integration steps are involved in setting up KYLAS CRM Integration with MyOperator?

To integrate KYLAS CRM with MyOperator, follow these steps:
  1. Go to Kyla's Marketplace → install Kylas Caller app → Open Kylas Caller app.
  2. Kylas Caller app click on view Details → connected accounts → click on Add a connected account.
  3. Select vendor as MyOperator
  4. API Key: Enter API token(You can get the API token from myoperator→ Manage→ API Integration and on this page, you will find the API token)
  5. API Secret (for Click to Call): Enter the Secret key(You can get the secret key from myoperator→ Manage→ API Integration and on this page, you will find the secret key)
  6. Public IVR ID from your My Operator Account: Enter IVR ID ( Manage→ Outgoing→ Campaign→ Enter ID of the peer-to-peer campaign, if not exist, create a new peer-to-peer campaign)
  7. Save it
  8. "Agent hangup" will be mapped with 'After call' in My operator & "Agent incoming call" will be mapped with 'In call' in My operator
  9. Go to MyOperator panel → Manage → API integration → Webhook → Add new
    1. After call → Select method as post → paste the URL (Agent hangup URL from Kylas caller app) → Content type as Json → save it
    2. Incall → Select method as post → paste the URL (Agent incoming call URL from Kylas caller app) → Content type as Json → save it
  10. In Kylas Caller app → Manage users option and add user (this will add user in kylas CRM)
  11. In View Agents, select add agents, then select the user (kylas) and MyOperator user and save.
  12. In Kylas Caller app → Manage users option and add user (this will add user in kylas CRM). In View Agents, select add agents, then select the user (kylas) and MyOperator user and save. 

    • Related Articles

    • KYLAS CRM Integration with MyOperator?

      ? Table of Contents What Does the Integration Between KYLAS CRM and MyOperator Support? How Are Incoming Calls Managed in KYLAS CRM? How Are Outgoing Calls Managed in KYLAS CRM? What Are Live Call Pop Notifications in KYLAS CRM? How Does Data ...

    • What steps are involved in setting up the NPF integration?

      Enable inCall and Input node from tech support Login into MyOperator→ Manage→ API Integration→ Webhook Click on add new and add “After Call Webhook. The method will be POST and add the following URL: ...

    • Prerequisites for Integrating KYLAS CRM with MyOperator

      ? Table of Contents What Are the Key Prerequisites for Integration? How Do I Enable Webhooks in MyOperator? How Do I Enable Click-to-Call in MyOperator? Why Is Email Matching Important? Troubleshooting Frequently Asked Questions (FAQs) 1. What Are ...

    • What steps are required to integrate MyOperator with KYLAS CRM?

      ⚡ Quick answer - • Enable inCall and afterCall webhooks in MyOperator. • Turn on Click-to-Call (recommended). • Make sure user email IDs match in both systems. • Install the KYLAS Caller app and add a MyOperator Connected Account. • Map agent ...

    • 🔄 What steps are involved in completing the LeadSquared CRM integration?

      ? Table of Contents Overview Step 1: Enable Required Features in MyOperator Step 2: Integration via the Integration Portal Step 3: Set Up Webhooks in MyOperator Step 4: Enable and Configure the Universal Telephony Connector in LeadSquared Expected ...