What is a customer service window?
A customer service window is a 24-hour period that opens when a customer sends a message to the business. During this time, businesses can send any type of message (template or non-template) to the customer without opening a new conversation.
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MyOperator– Service Level Agreement (SLA)
1. Standard terms applicable to Service Levels are outlined herein a. Definitions “Client” means any paid subscriber to MyOperator service. “MyOperator” herein refers to the entity, VoiceTree Technologies Private Limited a company registered under ...
What triggers the opening of a service conversation?
A service conversation is opened when any non-template message is sent and delivered to the customer, as long as no other conversation (marketing, utility, or authentication) is already open.
How can I be sure of MyOperator's after sales service?
MyOperator ensures that every client's data is safe. We are always there to understand and solve our customer’s queries and issues. Our customers trust us for the kind of service we provide them. Here's what our customers said about us : Customer ...
What if MyOperator service quality goes down after payment?
Every product feature or new update we release, is to improve our customers’ experience and make their life easier. We are always here to listen to your queries and resolve them. Therefore, we can assure you that our service quality won’t go down ...
What should I do if calls to my MyOperator business number/service number are getting muted?
Identify, when the calls are getting muted. Let inform your account manager regarding the call muted at the start of the call, end of the call or anytime during the call. Then contact your account manager and inform all the details you have regarding ...