What is a line?

The entire process that begins from the customer calling on your service number to the call getting routed to an agent, is treated as one line.

• Related Articles

• What is a “line” in MyOperator and how do I know when to add more?

  ⚡Quick answer - A line is one concurrent call path. Each live call—whether inbound or outbound—occupies one line. If you have 10 lines, you can handle up to 10 simultaneous calls (queuing, IVR, or talking). When all lines are busy, additional inbound ...

• Why do callers hear “wrong number/number doesn’t exist” on my MyOperator business line—and how do I fix it?

  ⚡ Quick answer - If you forward a personal SIM/landline to MyOperator, confirm the forwarding target matches the Virtual/Service Number shown in Dashboard → Numbers. If you don’t use forwarding, make sure the number, plan, and KYC status are Active ...

• After call SMS billing

  After-Call SMS billing — how charges work and how to estimate your monthly cost Applies to: Admins/Finance/Ops reviewing After-Call SMS on MyOperator Lite editions. Outcome: Understand one-way vs two-way pricing and quickly estimate the monthly ...

• Is After-Call SMS chargeable in MyOperator, and how can I estimate the monthly cost?

  ⚡Quick answer - Yes. After-Call SMS is a paid add-on. Your cost depends on: (1) the edition/plan you’re on, (2) whether you run the feature in One-way mode (caller or user) or Two-way mode (caller and user), and (3) any per-SMS usage your plan bills ...

• What is the difference between a Virtual number and a Display Number?

  There is no difference between a virtual number or a display number. A display/virtual number is a telephone number without a directly associated telephone line. These numbers are programmed to forward incoming calls to one of the pre-set telephone ...