What is a live call widget?

What is a live call widget?

The live call widget gives you ongoing call details such as who the caller is, the duration of the call, and which agent in your organization is attending the call. Not just that, you can perform actions like call hangup, call transfer and add notes while attending the call. To access the live call widget, log into your MyOperator panel and go to the logs page. A live call widget is thus, very useful as all your connected call details are available in one place.

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    • Where can I find the Live call widget?

      To find the live call widget, follow these easy steps: 1. Click on “Logs” at the top of your MyOperator dashboard. 2. On the bottom left is the "Live call widget".
    • What are the new features in the live call widget?

      The 3 new features added in the live call widget are transfer, call duration and hangup.  They are beneficial in the following ways: Transfer:  The new transfer feature has resolved the DTMF issue that occurs while transferring calls using extensions ...
    • Why does the duration of the call continue even after the call ends in the Live Call Widget?

      The call duration feature in the Live call widget was implemented to help you know the average duration of your ongoing calls. The duration shown is just an approximation that is generated by the server. So, if you see a slight difference after you ...
    • How can I transfer ongoing calls from the live call widget?

      To transfer an ongoing call directly from the web panel, follow the steps mentioned below: 1. Click on the "Transfer" option in the Live call widget. 2. A dialog box will appear wherein a list of all your existing users will appear. 3. Choose the ...
    • What is Live Call Transfer Auto-dialing feature?

      Live Call Transfer Auto-dialing feature is an advanced feature added which ensures auto - connectivity of calls in case a user is busy or is unavailable to take calls.  This is how it works: Suppose, you have caller A and 2 MyOperator Users, B and C. ...