What is a live call widget?

The live call widget gives you ongoing call details such as who the caller is, the duration of the call, and which agent in your organization is attending the call. Not just that, you can perform actions like call hangup, call transfer and add notes while attending the call. To access the live call widget, log into your MyOperator panel and go to the logs page. A live call widget is thus, very useful as all your connected call details are available in one place.

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• What is a live call widget?

  The Live Call Widget is a real-time tool in MyOperator that helps you manage active calls without leaving your dashboard. See live call details: Caller number, assigned agent, real-time call duration. Take action mid-call: Transfer, Hang Up, Add ...

• Where can I find the Live call widget?

  To find the live call widget, follow these easy steps: 1. Click on “Logs” at the top of your MyOperator dashboard. 2. On the bottom left is the "Live call widget".

• Where can I find the Live Call Widget in MyOperator?

  ⚡Quick answer - Open the Web Panel → Call Logs. The Live Call Widget appears in the bottom-left corner (or on the Live Calls page in newer layouts) whenever at least one call is active. When should I use this guide? Review these steps if you need ...

• What are the new features in the live call widget?

  What’s new Call Transfer: Move a live call to another agent or department from the web panel. Real-time Call Duration: See an on-call timer in the widget. Hang Up from Web Panel: End a call from the dashboard when landlines don’t auto-disconnect. Add ...

• What are the new features in the live call widget?

  The 3 new features added in the live call widget are transfer, call duration and hangup.  They are beneficial in the following ways: Transfer:  The new transfer feature has resolved the DTMF issue that occurs while transferring calls using extensions ...