What is an Assign contact?

What is an Assign contact?

An Assign contact is one in which specific agents are assigned to distinct contacts. It is applicable only for Contact based IVRs. So, whenever, a customer listed in the contact based IVR calls, the IVR menu (press 1 for sales, press 2 for support, etc) is skipped entirely and the call is directly forwarded to the assigned agent. For example, if he Account manager for caller A is Mr. X then, whenever customer A calls, the call is directly forwarded to Mr. X.

Note: At present, this feature is available and accessible only through APIs and not via the web panel.

    • Related Articles

    • What are the benefits of an Assign contact?

      An Assign contact enhances your customers’ experience as it enables a more personal and effective communication between the assigned agent and the caller. The benefits of an assign contact are: Personalisation: An Assign contact ensures a one to one ...
    • Can I assign a user to multiple departments?

      Yes, you can assign any user to multiple departments.
    • How can I add a contact?

      To add a contact, follow the steps mentioned below: 1. Login into the MyOperator panel and click on “Manage” at the top. 2. Go to functionality and click on “Contacts”. 3. Fill in the contact details and click on “Save”.
    • What is contact person? Where can I add/update my list of contact person?

      A contact person is a point of contact from your company at MyOperator. These contacts are the only people from your company who would be responsible for any communication with MyOperator. We will not entertain any other person for communication ...
    • How do I assign 'Permissions' to my 'Users'?

      To assign permissions to the added users on your MyOperator Account, Go to “Permission” in the “Functionality” section of 'Manage'. You can set permissions for different roles you assign to your users. These roles are Administrator, Manager, or call ...