What is an IVR? How does it work?
IVR stands for Interactive Voice Response. It is a technology that enables an interaction between a computer and a human.
For example, when a person calls, the IVR greets the caller with a welcome message. The caller is then required to choose from a predefined set of options such as press 1 for sales, press 2 for support and so on. After the choice is made, the call is routed to the chosen department/agent. If none of your agents answer the call, it automatically gets sent to a voice mail.
Related Articles
How can you Delete an IVR?
You cannot delete your entire call flow but draft IVR can be deleted. You can remove a particular call flow route in Advance call flow design, through call flow setup. In a Simple call flow design you can disable the after office hours and non ...
How can I test if the IVR is working?
1. Login to your MyOperator panel and click on “Manage” at the top. 2. In the settings section click on “Design Callflow”. 3. Click on “Create new call flow” or Edit Live call flow 4. Enter the details 5. Click on Save to Preview button to move ...
How can I test if the IVR is working?
1. Login to your MyOperator panel and click on “Manage” at the top. 2. In the settings section click on “Design Callflow”. 3. Click on “Create new call flow” or Edit Live call flow 4. Enter the details 5. Click on Save to Preview button to move ...
What should I do if IVR calls on my IVR are not getting forwarded/transferred to users?
If the IVR calls on your IVR are not getting forwarded/transferred to the users, you need to check the following: IVR settings Timing of each user and timings of the department (It is recommended that do not keep the timing less than 20 seconds) IVR ...
How does MyOperator work?
The following steps help explain how MyOperator works : A customer calls on your virtual (toll-free or non-toll-free) number. An IVR will play wherein the customer will choose from a predefined set of options. Such as press 1 for Sales, press 2 for ...