What is an IVR? How does it work?
IVR stands for Interactive Voice Response. It is a technology that enables an interaction between a computer and a human.
For example, when a person calls, the IVR greets the caller with a welcome message. The caller is then required to choose from a predefined set of options such as press 1 for sales, press 2 for support and so on. After the choice is made, the call is routed to the chosen department/agent. If none of your agents answer the call, it automatically gets sent to a voice mail.
Related Articles
How does MyOperator work?
In one line: MyOperator is a cloud platform that routes, tracks, and analyzes phone calls and WhatsApp conversations from a single dashboard—no hardware required. Jump to When you should use MyOperator Prerequisites How calls work (inbound & ...
What is an IVR, how does it work, and why should my business use one?
⚡ Quick answer - An IVR (Interactive Voice Response) is an automated phone-menu system that plays recorded greetings, captures keypad (DTMF) or voice input, and routes calls to the correct user, queue, or voicemail—24 × 7—without a live agent. When ...
How does a Contact based Call flow work?
A Contact-based Call Flow lets you create a custom call experience for specific phone numbers already saved as contacts in your MyOperator account—typically used for repeat customers, VIP clients, or internal staff. ? When should I use a ...
What is an Input Node in IVR?
Frequently Asked Questions (FAQ) ? Table of Contents What is an Input Node in IVR? What Are the Key Features of an Input Node? How Does the Input Node Work? What Are Common Use Cases for an Input Node? What Are the Prerequisites for Using an Input ...
How does MyOperator work?
The following steps help explain how MyOperator works : A customer calls on your virtual (toll-free or non-toll-free) number. An IVR will play wherein the customer will choose from a predefined set of options. Such as press 1 for Sales, press 2 for ...