What is an outbound campaign?
Outbound campaign means the way to initiate the call to the caller to the callee. There are two types of campaign
IVR based campaign: Customers communicate to the user based on IVR call flow. Example: Clients want to run a campaign to connect customers to connect automatically to the Sales department to give information about the new policy.
Or broadcast the notification about the new policy to the customer without connecting user
Peer to peer:
Peer-to-peer outbound campaigns will bridge calls between your agents and customers directly. This is used when clients want their specific customers to a particular user. Example OBD calls to customers to connect to their AM in this case peer to peer call used.
When you should use IVR based campaign?
For example, You want to run a campaign every Tuesday from 12:00 to 01:00 to connect customers in the Sales department to give information about the new policy.
Required things to run a campaign-
Name of campaign
Schedule time of the campaign
Create IVR call flow mapping department Sales
To run the campaign, create a Job by uploading the contact list or can integrate campaign API in your system
When you should use peer to peer campaign?
For example, Clients want to connect AM to their customers automatically for the feedback of service.
Required things to run a campaign-
Name of campaign
Schedule the time of the campaign
To run the campaign, create a Job by uploading the contact list or can integrate campaign API in your system.
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How can I create a new outbound campaign?
1. Login to MyOperator and click on manage from top menu 2. Select campaign from settings section 3. Click on campaign 4. Click on create new 5. Choose the campaign type peer to peer or IVR based 6. If you choose peer to peer then fill this form ...
What is Outbound Auto Dialer?
An auto dialer is an outbound call center solution that automatically dials customer numbers and can deliver important information through an IVR, or can connect a customer to a user once the call has been answered.
What is an Outbound call?
An outbound call is a call that is initiated by an agent in your organization to either your existing or potential customer. An outbound consists of one scheduled call and two retries (optional). Two channel lines are consumed to make one outbound ...
What are the campaign status options?
Completed: When at least one message is successfully sent. Failed: When no messages are sent. Cancelled: When a campaign is canceled before its scheduled time. Scheduled: When a campaign is set to run at a later time.
What is the Campaign Feature in WABA?
The Campaign Feature in WABA is a tool that helps businesses connect with customers through WhatsApp, promoting sales and building customer loyalty. It allows businesses to reach hundreds or thousands of customers with just one click. Video Link: ...