Updates on Live call widget effective 1st September, 2016
Old configuration: The live call widget gave you on-going call details such as who the caller was and which agent in your organization was attending the call. New enhancements: Now, in addition to the ongoing call details, there are 3 new features: ...
How can I test if the Call flow is working?
In the preview section, select the Call flow (if you have more than one). You can listen the call flow to a specified number mention here.
How can I test if the call flow is working?
In the preview section, select the call flow (if you have more than one). You can listen the call flow to a specified number mention here.
How does a Contact based Call flow work?
You can set a separate Call flow for the people whom you have added as contacts on your MyOperator panel. They can be your added customers who do not require any introductory knowledge like for other callers. The option to set contact based IVR is ...
Can I make a single Call flow for multiple languages?
Yes, you can make single Call flow for multiple languages by adding “Language node”.This Node is used to add a new language to the IVR. A particular IVR can be played in multiple languages. ”language” is available in your IVR flow, under “+” option ...