What is Call flow Setup?

Here you can have the privilege to create multi-level customized Call flow

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• What is Call flow Setup?

  Short answer: Call flow setup is how you design the path an incoming call takes—greetings, menus (IVR), routing to departments/queues/users, business-hours logic, and fallbacks. A well‑structured flow helps callers reach the right person quickly and ...

• How does a Contact based Call flow work?

  A Contact-based Call Flow lets you create a custom call experience for specific phone numbers already saved as contacts in your MyOperator account—typically used for repeat customers, VIP clients, or internal staff. ? When should I use a ...

• How do I build a single IVR call flow that supports multiple languages?

  ⚡Quick answer - Yes. You can use one call flow and add a Language node under your IVR Menu. Each DTMF key (1, 2, 3…) plays prompts in a different language, but all languages share the same underlying IVR logic, routing and reports. WHEN SHOULD I USE ...

• How do I fully integrate KYLAS CRM with MyOperator (webhooks, Click-to-Call & call logging)?

  ⚡ Quick answer - • Install the KYLAS Caller app from Marketplace. • Add MyOperator as a Connected Account (API Key, Secret, IVR ID). • Map every KYLAS user to the matching MyOperator agent. • Copy the auto-generated Incoming-Call & Hang-up URLs into ...

• How is call forwarding different from call transferring, and how do I set them up in MyOperator?

  ⚡Quick answer - • Call Forwarding is an automated rule that routes the call before anyone answers (e.g., IVR or time-based logic). • Call Transferring is a live agent action—after answering, the agent moves the active call to another extension, ...