The live call widget gives you ongoing call details such as who the caller is, the duration of the call, and which agent in your organization is attending the call. Not just that, you can perform actions like call hangup, call transfer and add notes ...
To find the live call widget, follow these easy steps: 1. Click on “Logs” at the top of your MyOperator dashboard. 2. On the bottom left is the "Live call widget".
Live calls can be transferred through the Live call widget which appears on the left bottom of the MyOperator panel for every live call. The 'transfer" enables us to transfer calls to any user added to the panel.