What is Live Chat on the platform?

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• Is there any access control for agents in Live Chat?

  Currently, no. Every agent can see all conversations happening on the platform.

• What conditions must be met for live chat billing to function?

  The conditions are: Credit Balance must be more than ₹1. You get 1,000 free service conversations per month, provided by WABA.

• What is a live call widget?

  The live call widget gives you ongoing call details such as who the caller is, the duration of the call, and which agent in your organization is attending the call. Not just that, you can perform actions like call hangup, call transfer and add notes ...

• Where can I find the Live call widget?

  To find the live call widget, follow these easy steps: 1. Click on “Logs” at the top of your MyOperator dashboard. 2. On the bottom left is the "Live call widget".

• What is Live Call Transfer Auto-dialing feature?

  Live Call Transfer Auto-dialing feature is an advanced feature added which ensures auto - connectivity of calls in case a user is busy or is unavailable to take calls.  This is how it works: Suppose, you have caller A and 2 MyOperator Users, B and C. ...