What is Live Chat on the platform?

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• Is there any access control for agents in Live Chat?

  Currently, no. Every agent can see all conversations happening on the platform.

• When is WhatsApp Live Chat free, and what triggers it to become a paid conversation?

  ⚡Quick answer - For Live Chat sessions to function properly via WhatsApp Business API (WABA), your account must: Maintain a positive account balance Be within an active Service conversation window Avoid using templates (which trigger paid ...

• What are the different Live call notifications available?

  Audience: Admins, supervisors, and developers who need real-time visibility into calls or to trigger automations. Goal: Enable and verify live call notifications via the dashboard widget or webhooks, with secure, reliable delivery. Table of contents ...

• What are the new features in the live call widget?

  What’s new Call Transfer: Move a live call to another agent or department from the web panel. Real-time Call Duration: See an on-call timer in the widget. Hang Up from Web Panel: End a call from the dashboard when landlines don’t auto-disconnect. Add ...

• How can I transfer ongoing calls from the live call widget?

  Use the Live Call widget in Call Logs to transfer an active call to another user (internal transfer). In this article Before you start Steps: Transfer a live call What happens after transfer Troubleshooting Before you start Who can do this: Users ...