What is Logs section?

What is "Logs" section?


MyOperator offers you a call tracking solution, wherein the received, missed, and connected calls of your team are tracked and shown on your MyOperator Web App. These calls are displayed in the "Logs" section, which is available on the top black label of the dashboard.

To view logs in your MyOperator web app:
  1. Login to your account using your registered MyOperator number and password.
  2. Click on "Logs" on the top of the Dashboard and you can view all the logs(outgoing and incoming calls) tracked by your team.

The logs appear in 4 distinct colors:
  1. Red: Missed incoming calls
  2. Green: Received/Answered calls(incoming and outgoing, respectively)
  3. Orange: Unanswered Outgoing calls
  4. Blue: Incoming calls that landed on voicemail





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    • Can I delete logs?

      No, you cannot delete logs. However, you can archive the logs. 1. To archive logs, you have to login to the “Logs” section, using the web app. 2. Check the logs you want to archive 3. Click on the “Archive” icon at the top.

    • What should I do if logs are not visible in logs section in MyOperator web app?

      Check logs are not visible for mobile calls (https://support.myoperator.co/portal/kb/articles/what-should-i-do-if-the-logs-have-delay-or-stopped-syncing-in-myoperator-mobile-app) or IVR calls ...

    • How do I use search on logs section?

      Simply click on logs, you can search specific log by entering a service number or user or department in the search field. For example, if we search number-wise, we get the list of calls with these numbers, which will be received calls from that ...

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