MyOperator offers you a call tracking solution, wherein the received, missed, and connected calls of your team are tracked and shown on your MyOperator Web App. These calls are displayed in the "Logs" section, which is available on the top black label of the dashboard.
To view logs in your MyOperator web app:
- Login to your account using your registered MyOperator number and password.
- Click on "Logs" on the top of the Dashboard and you can view all the logs(outgoing and incoming calls) tracked by your team.
The logs appear in 4 distinct colors:
- Red: Missed incoming calls
- Green: Received/Answered calls(incoming and outgoing, respectively)
- Orange: Unanswered Outgoing calls
- Blue: Incoming calls that landed on voicemail
Can I delete logs?
No, you cannot delete logs. However, you can archive the logs. 1. To archive logs, you have to login to the “Logs” section, using the web app. 2. Check the logs you want to archive 3. Click on the “Archive” icon at the top.
What should I do if logs are not visible in logs section in MyOperator web app?
Check logs are not visible for mobile calls (https://support.myoperator.co/portal/kb/articles/what-should-i-do-if-the-logs-have-delay-or-stopped-syncing-in-myoperator-mobile-app) or IVR calls ...
How do I use search on logs section?
Simply click on logs, you can search specific log by entering a service number or user or department in the search field. For example, if we search number-wise, we get the list of calls with these numbers, which will be received calls from that ...
What is the procedure to export filtered logs?
To export filtered logs, follow the steps mentioned below: 1. Login to your MyOperator panel and click on “Manage” at the top. 2. Click on “Exports” from the “Functionality” section. 3. Click on “Logs” on the left. Enter the customer number, keyword ...
How can the complete call logs be downloaded?
To download the complete call logs, follow the steps mentioned below: 1. Click on “Manage” at the top after login to the MyOperator dashboard 2. Click on “Exports” from the “Functionality” section. 3. Click on “Logs” on the left. 4. Enter the Date. ...