What is MyOperator’s escalation matrix?
MyOperator follows a tiered escalation process to ensure timely and effective resolution of customer issues. If a concern remains unresolved, it can be escalated as per the matrix below:
Tier | Contact Point | Contact Info |
Tier 1 | Customer Support | +91 81029 81029 support@myoperator.com |
Tier 2 | Level 1 Escalation | escalation@myoperator.com |
Tier 3 | Level 2 Escalation | Escalation Form |
Escalation Levels Explained:
Tier 1 is your first point of contact for all standard queries, requests, or issues. The support team is equipped to handle the majority of concerns.
Tier 2 should be used if a response from Tier 1 is delayed or the resolution provided is unsatisfactory. This level involves a dedicated escalation team for faster intervention.
Tier 3 is the final escalation stage, intended for high-impact or unresolved issues requiring senior management attention. A valid ticket ID from Tier 2 is required to submit the escalation form.
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