What is MyOperator’s escalation matrix?

What is MyOperator’s escalation matrix?

Incidents that are not resolved by the “Response and resolution times” are escalated  internally by MyOperator.

MyOperator’s escalation matrix is as follows:


Level

Personnel

Contact info


Help Desk

Contact: (+91 92129 92129) 

Email: support@myoperator.co

Level 1

Account Manager

Will be allocated at the time of Activation of Services

Level 2

Escalation Team

Contact: (+91 9711636010)
Email: escalation@myoperator.co

Level 3

Ankit Kapoor

Contact: (+91 97116 98838) 

Email: (ankit.kapoor@myoperator.co)




    • Related Articles

    • MyOperator’s New Dashboard

      We have released MyOperator’s New Dashboard. As you know, MyOperator is your business call management system and helps track each call you get. With the growing need to manage your office calls, we have created the newly styled dashboard for our ...
    • MyOperator– Service Level Agreement (SLA)

      1. Standard terms applicable to Service Levels are outlined herein a. Definitions “Client” means any paid subscriber to MyOperator service. “MyOperator” herein refers to the entity, VoiceTree Technologies Private Limited a company registered under ...
    • Updates in MyOperator’s Version

      MyOperator Version 1 A single page web panel that consists of call “Logs”.  The features included in Engine Version 1 are: IVR for toll free and virtual numbers, Misdial for toll free and virtual numbers, Click O call, One way SMS notifications and ...
    • How does the Operator/ Carrier forward calls to MyOperator’s server?

      The Operator/ Carrier forwards calls to MyOperator’s server by connecting physical cables to MyOperator’s PRI Card. Note: This is done through PSTN.
    • What information do I need to provide to sync MyOperator’s data into Leadsquared?

      You need to provide the details of your Leadsquared's API key and Secret Key to sync MyOperator’s data into your Leadsquared CRM. Navigate to your LeadSquared Account Settings section, My Account-> Settings -> API and Webhooks Share the same details ...