What is MyOperator’s escalation matrix?

What is MyOperator’s escalation matrix?

Incidents that are not resolved by the “Response and resolution times” are escalated  internally by MyOperator.

MyOperator’s escalation matrix is as follows:



Contact info

Help Desk

Contact: (+91 92129 92129) 

Email: support@myoperator.co

Level 1

Account Manager

Will be allocated at the time of Activation of Services

Level 2

Escalation Team

Contact: (+91 9711636010)
Email: escalation@myoperator.co

Level 3

Ankit Kapoor

Contact: (+91 97116 98838) 

Email: (ankit.kapoor@myoperator.co)

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