What is MyOperator’s escalation matrix?
Incidents that are not resolved by the “Response and resolution times” are escalated internally by MyOperator.
MyOperator’s escalation matrix is as follows:
Level | Personnel | |
| | Contact: (+91 81029 81029)
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| | Contact: (+91 84478 07847)
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How does the Operator/ Carrier forward calls to MyOperator’s server?
The Operator/ Carrier forwards calls to MyOperator’s server by connecting physical cables to MyOperator’s PRI Card. Note: This is done through PSTN.
What information do I need to provide to sync MyOperator’s data into Pipedrive?
You only need to provide the details of your API key/ token to sync MyOperator’s data into your Pipedrive CRM. Alternatively, you can click on the link given below to find your API key/ token: https://app.pipedrive.com/settings#api