What is MyOperator’s escalation matrix?

What is MyOperator’s escalation matrix?

Incidents that are not resolved by the “Response and resolution times” are escalated  internally by MyOperator.

MyOperator’s escalation matrix is as follows:

Contact info
Level 1
Support Desk
Contact: (+91 81029 81029) 

Level 2
Escalation Team
Contact: (+91 84478 07847) 

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