MyOperator is a cloud-based call management system that provides call optimization solutions for businesses. Being a SaaS product, it does not require any hardware or software installation. It provides a complete analytical report of all the calls received by your business, both department, and user-wise. This helps you analyze the call performance of your business and ensures that you do not miss any potential business call.
Below is a list of features that highlight how this is actually made possible:
It projects your company as big and professional which in turn helps improve your brand value and recognition. It also extends the reach of your business 24*7 and routes calls to the right departments for a faster point resolution.
It doesn’t require any hardware or software installation. This thereby helps save installation and additional infrastructural costs required while scaling up. Also, it allows you to work anywhere and anytime.
All your phone calls, be it the ones you made, received, or missed are tracked. This not only helps you upgrade your customers’ experience but also ensures that no prospect is lost.
It helps in training your employees wherein they learn and understand real customer cases. It further helps improve business’ efficiency by giving an overall picture of how the organization is functioning both internally and externally.
Toll-free numbers comprise an IVR that lets you stay available to your callers 24*7, routes all customer calls to the right department, and enhances the brand image of your company.
You get your caller's list classified under new callers and returning callers. Also, the panel shows how much business calls traffic comes from which region. Get reports of your business call traffic using SMS and emails.
Automated call system
It sends automated confirmation messages for online deliveries. It increases customer retention as they are made aware of every single step of the delivery process.
Publish a single number with extensions and get in touch with more companies. Having multiple numbers will increase your cost.
Customers are given a masked number of the sales agents and the agents’ private number remains hidden. It ensures their privacy.