What is NACH?
Short answer: NACH lets you automate subscription payments so your cloud-telephony services never go offline.
Overview
NACH (National Automated Clearing House) is an NPCI-run network that pulls funds directly from any Indian bank account you authorize. In MyOperator, NACH keeps your call-tracking, IVR, and virtual-number services paid without manual top-ups, cards, or reminders.
Why customers choose NACH
- 100 % uptime—no risk of missed invoices or service pause
- One mandate covers multiple MyOperator numbers & add-ons
- Works even if your credit card is maxed-out or expired
When Should I Use NACH?
Enable NACH if you:
- Spend ₹ 2,000 + per month on MyOperator
- Run always-on communications (sales/support hotlines)
- Prefer predictable deductions over manual NEFT/UPI
Prerequisites
Requirement | Details |
Bank account | Indian current or savings a/c with net-banking enabled |
KYC | PAN + Aadhaar linked to the account |
Contact access | OTP-ready mobile & your account-admin email |
Debit cap | Decide a monthly limit (₹ 1,000 – ₹ 5 Lakh; varies by bank) |
Set Up NACH Auto-Debit (web & mobile)
Web dashboard
- Log in to MyOperator → Billing → Auto-Debit Setup.
- Click Enable NACH Auto-Debit.
- Pick your bank, enter IFSC + account no.
- Set a monthly debit cap (e.g., ₹ 50,000).
- Choose an authorization method:
- e-Sign: Aadhaar OTP (⏱ ~2 min)
- Physical mandate: download form → sign → courier to NPCI (⏱ 3–5 days)
- Click Submit. Your bank will confirm within 3–7 business days.
- Watch for the in-app Mandate Status ➜ Active badge.
Mobile app
The same flow is available under Menu → Billing → Auto-Debit. Screens mirror the web UI.
What Happens After Activation
When | What you see |
T-3 days | Email & SMS reminder of upcoming debit |
Due date | Bank pulls up to the cap amount; invoice marked Paid |
Failure (insufficient funds) | Service put on grace hold × 24 h → automatic retry |
Success | Receipt emailed + shown under Billing → Payments |
Sample email:
Subject: ✅ Your NACH debit of ₹ 17,600 succeeded Body: Mandate ID MO-NACH-384519. Next debit on 02-Sep-2025.
Manage or Cancel Your Mandate
Task | Path | Time to reflect |
Increase/decrease cap | Billing → Auto-Debit → Edit Cap | Instant |
Change bank a/c | Cancel existing mandate → create new one | 3–5 days |
Full cancellation | Billing → Auto-Debit → Cancel Mandate | 3–5 days |
Important: Cancellation before the billing cycle cuts off future auto-debits immediately, so be sure to pre-fund manually.
Troubleshooting & FAQs
- Verify your Aadhaar is linked to the same bank account.
- If you used a physical form, confirm courier delivery to NPCI (tracking ID).
- Retry the setup—or jump to Escalation & Support.
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