What is overlap in the rule of followup settings?

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• What is overlap in the rule of followup settings?

  Applies to: Admins/Owners managing Calls → Follow-Up. Outcome: Understand overlap, set rule priority so the intended rule fires, and verify behavior. Time to complete: 5–10 minutes. What is “overlap”? An overlap occurs when one call matches two or ...

• After call SMS (Custom)- Rule Overlap

  Resolve After-Call SMS (Custom) rule overlap and set the correct priority Applies to: Admins/Owners managing After-Call SMS (Custom). Outcome: Ensure that when multiple rules match the same call, only the intended rule fires. Time to complete: 5–10 ...

• After call SMS (Custom)- Rule Overlap

  Users can create multiple rules based on different criteria like a particular user or department to which the call was routed, incoming/outgoing, connected/missed, etc. Because of the customization, there are scenarios where two or more different ...

• Can I create or enable any followup rules?

  If you are an admin, you can create or enable the followuprules. But users cannot create or enable any rules. Users can only assign and givea followup.

• How do I edit the settings of my IVR?

  How do I edit the settings of my IVR? You can update your IVR (Interactive Voice Response) settings such as greetings, department routing, and keypress actions directly in the MyOperator dashboard. ✅ Prerequisites You must be logged in as an Admin or ...