What is the "Call availability" option?

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• New feature released - "Call Availability" Option

  Old configuration: Only the Administrator or the Moderator had the permission to enable and disable the “Receive Call” option for the Basic users.  New update: “Call availability option” allows all the Pro users irrespective of their roles to turn ...

• What if a sticky agent turns “Off” the "Call availability" option?

  If a strictly bind sticky agent turns “Off” the call availability option, then the call will get disconnected. However, if a loosely bind sticky agent turns “Off” the call availability option, then the customer’s call will get routed to another ...

• How can I turn on or turn off the "Call availability" option ?

  To turn on or turn off the call availability option, follow the steps mentioned below: 1. Login to your MyOperator panel & click on the “Accounts option” at the top right. 2. Go to the Call Availability Option and click on the turn “On” if you are ...

• Can a user/ agent unsubscribe for calls? If so, how can they do it?

  Yes, users/ agents can unsubscribe for calls. The two ways through which they can do this is by: Turning off the Call availability option from the web panel.  Opting out from the messages they received at the time they were added as users on the ...

• How can I ensure that users added are able to receive calls for the departments assigned to them?

  To ensure that the added users are able to receive calls for the departments assigned to them, follow the steps mentioned below: 1. Login to your MyOperator panel and click on “Manage” at the top. 2. Go to settings and click on “Users”. 3. Choose the ...