What is the Call availability option?

What is the "Call availability" option?

The "Call availability" option allows all Pro users (Basic, Moderator or Administrator) to turn "on" or "off" the permission to receive IVR calls. If a Pro user is available to receive IVR calls, then he/she can turn “On” the call availability option. Conversely, if a Pro user is temporarily busy or unavailable to receive IVR calls then, he/she can turn “Off” the call availability option.

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    • What is the "Call availability" option?

      Call Availability controls whether you (the agent) are included in inbound IVR/queue routing. Turn it On when you’re ready to take calls; turn it Off (Away) when you’re busy or away. In this article Before you start When to change your availability ...

    • What if a sticky agent turns “Off” the "Call availability" option?

      If a strictly bind sticky agent turns “Off” the call availability option, then the call will get disconnected. However, if a loosely bind sticky agent turns “Off” the call availability option, then the customer’s call will get routed to another ...

    • How can I turn on or turn off the "Call availability" option ?

      To turn on or turn off the call availability option, follow the steps mentioned below: 1. Login to your MyOperator panel & click on the “Accounts option” at the top right. 2. Go to the Call Availability Option and click on the turn “On” if you are ...

    • How can I turn on or turn off the "Call availability" option ?

      Call Availability controls whether you (as an agent) are included in the IVR/queue for inbound calls. Turn it On when you’re ready to take calls, and Off (Away) when you’re busy. In this article Before you start Turn availability on/off (Web Panel) ...

    • What if a sticky agent turns “Off” the "Call availability" option?

      Strict Bind: If the sticky agent turns Call Availability = Off (Away), the call does not move to other agents. The caller will hit your configured fallback (e.g., disconnect, error tone, or voicemail) depending on your call-flow settings. Loose Bind: ...