What is the "Call availability" option?

• Related Articles

• What if a sticky agent turns “Off” the "Call availability" option?

  If a strictly bind sticky agent turns “Off” the call availability option, then the call will get disconnected. However, if a loosely bind sticky agent turns “Off” the call availability option, then the customer’s call will get routed to another ...

• How can I turn on or turn off the "Call availability" option ?

  To turn on or turn off the call availability option, follow the steps mentioned below: 1. Login to your MyOperator panel & click on the “Accounts option” at the top right. 2. Go to the Call Availability Option and click on the turn “On” if you are ...

• Can a user/ agent unsubscribe for calls? If so, how can they do it?

  Yes, users/ agents can unsubscribe for calls. The two ways through which they can do this is by: Turning off the Call availability option from the web panel.  Opting out from the messages they received at the time they were added as users on the ...

• How can I ensure that users added are able to receive calls for the departments assigned to them?

  To ensure that the added users are able to receive calls for the departments assigned to them, follow the steps mentioned below: 1. Login to your MyOperator panel and click on “Manage” at the top. 2. Go to settings and click on “Users”. 3. Choose the ...

• How to make outgoing calls via MyOperator (Click to call and Dialer app)

  MyOperator is giving facility to make outgoing calls via MyOperator. You and your team can initiate calls from the mobile app, web panel, and CRM MyOperator provides a Caller-ID to make outgoing calls, Caller-ID is the number that displays on ...